20 Davis Dr, , 94002, Belmont, US
The Leader in Trusted AI Communications RingCentral, Inc. (NYSE: RNG) is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. RingCentral Support RingCentral’s Support Team is available in various channels to meet your needs. Reach out to us by live chat, community, or online support. RingCentral University On-demand training for everyone from beginners to experts. Learn at your own pace. Free for all RingCentral customers. RingCentral Community The RingCentral Community is a great place to ask questions, learn from others, and grow your expertise. RingCentral Sales If you are interested in RingCentral products, contact our Sales Team to get the conversation started.
Not super intuitive for non techy people to get set up, our SMS feature still can't be approved and it's a maze of an app - only reason we still have it is because it does make calls and I don't want to go through the headache of porting out our numbers.
Functionality wise it is good. however as a small business owner of 1 user cost is almost 300% more than others, being charged for txt in addition to my current package is also outside previous vendors i have worked with. having my number unlocked has taken way to long to be performed. many of the features provided I do not use. i use all of about 10% I just need to have calls and txt nothing else is of use fo rme.
Changing the voicemail is difficult
Once an account was created for me, the rep working on our account called me to ask how everything was going. I had a question about billing that they could not answer on the spot. This was fine, so I sent a follow up email along with our contract. A week went by and I never head back. I emailed at least two more times. Almost a month later the rep messaged and said they were "working on other projects" and couldn't respond. Note: My question was just "what was this charge for?" not a crazy complicated question. When I finally got ahold of them, they said "I have 700 clients." All I wanted was an answer to a question; THEY were the one that called me and asked if I had any questions. Then they have the audacity to not respond and when I let them know the time frame, they get attitude?! So unprofessional. We cut our plan because of this.
Difficult to communicate with your agents
Be careful they make it almost impossible to cancel the service and find a way to charge a credit card with an expired date and your new card gets charged. Spent hours in the last two years trying to talk to a real person and never got through. After many complaints online, with my bank and the BBB they called me but then said i needed to call a different number. Finally talk to someone that said they would cancel my account and refund me less two months, which is ridicules, after two years of never being able to get to a person. On the BBB site there are multiple complaints for the same reason.
Always up and running
Amazing call quality!
Your customer service is absolutely awful. We are changing companies.
Great quality phone service and support for business. They are a bit overzealous in upselling current customers and their billing unit is sometimes difficult to work with. Also, updates are often done to the application without prior notice or receipt of 'feature release notes'.
The support team is horribly misinformed. If you contact 2 agents with the same issue, they will tell you totally different things (mainly tell you that your issue is not an issue) so you have to look for a competent agent who will help you to solve it
I dislike the amount of times that one has to call Ring Central and have no immediate resolution. Reps appear not to know how to answer challenges that we have had making us have to call many times. Also, there are times that we do not get phone calls and we are still waiting to have someone help us trouble shoot our issues.
It's does not ring the phone that its forwarded to all the time and it come in like scam call
Been trying to cancel for weeks. Zero replies. I'm sure this isn't an indication of everyone's experience but mine has been miserable.
Ring's cancellation process is difficult and expensive.
The transcription of messages is horrible.
Great QoS, Great Products, Great Support.
DO NOT SIGN UP WITH THIS COMPANY! I dismissed all the bad reviews I initially read on TrustPilot, but unfortunately every single one of them is true. They TCR team is completely incompetent! They strung me along for 2 months and finally BANNED our account before it was ever allowed to send text messages! How does that even make sense?! Moreover, their customer support team is also completely useless. They also refused to refund anything at all even though they were at fault!
RingCentral's platform allows our firm to provide excellent customer service to our clients. Their system features allows us to easily route calls to multiple Customer Service Representatives to manage the call volumes from our clients' participants. Their analytic tools gives us the ability to report call center data to our clients.
You lied to me and charged me for something I did not authorize. Hours upon hours of waiting to speak to anyone and then the issues don't get resolved. You have sucked for years but I stayed because I didn't want to go through the hassle of changing to another company. But once you started stealing from me I had to make a change and I am so glad I did. I will never reamend this company to anyone I care about!! You treat your customers like garbage! Good Bye Ring Central its been a very unpleasant 12 years!! Do not ever contact us again,
