Company Details

We provided our card privately to the company. They charged our card without authorisation. We cancelled the subscription over 6 months before renewal, they fraudulently changed the account to a managed account and went ahead to charge a card we provided in trust to them, despite that we have not used the account for over 6 months. They try by all means to continue charging your cards even when their service do not meet your need.

Edward was very helpful and very accommodating specially with our request to attach our own designed screenshots!

Very user friendly and quality service. Recommend

Very friendly and efficient support and a great app that makes broadcasting your radio station online easy and affordable.

Radio.co's customer service is fantastic! I'm across the pond and they are still able to help me with technical issues, or with app development at times that are convenient to me. I just chatted with Edward and he was able to help get me going with developing an app for my station. He answered all of my questions and laid out a plan of action for me. Also, all of the Support Team members that I've chatted with have been extremely helpful. Edward, Callum, Qasim, and Nathan have been excellent! Keep up the great work team!

I like the ease of operation. What I don't like, is to look at the schedule and see playlists GONE - things I updated one day previously!

Radio.co has been my go - to for years, firstly at Hereford fc and now Halesowen Town. Secure and stable and very quick to respond to issues.

I went hire 6 two way Radios and to my surprise I was given 6 at no charge. What an amazing company. The lady who answered the phone was so friendly and professional. Thankyou radio.com

I am still in the process of setting up my radio station but Radio.co have been extremely helpful throughout the process and have got back to me really quick whenever I have had a question.

Follow-Up Review of Radio.co – A Correction and a Well-Deserved Praise After taking some time to reflect on my previous review of Radio.co, I realize that I allowed my emotions to cloud my judgment. I had a concern that I felt wasn’t being addressed quickly enough, and I reacted out of frustration. However, in truth, Radio.co responded with incredible speed and professionalism, going above and beyond to resolve my issue. I must also acknowledge that my frustration stemmed from a past experience with a completely different company—one that refused to stop charging my credit card despite multiple requests. Unfortunately, I let that previous situation influence my perception of Radio.co, which was unfair to them. The reality is, I have been associated and affiliated with an organization that has had a fully functioning radio station on Radio.co for more than two years. Their service has been reliable, and their platform has allowed for seamless broadcasting. The team at Radio.co genuinely cares about their customers and works hard to provide solutions efficiently. I sincerely appreciate their patience and their commitment to excellent customer service. If you’re looking for a solid, dependable online radio platform, I wholeheartedly recommend Radio.co. They’ve earned my trust and respect, and I regret my initial negative review. Thank you, Radio.co, for your professionalism and outstanding service!

I looked into Internet Radio last year as a possible long term project for myself and my partner’s grandson. The grandson is very interested in electronics. After researching the various Companies I settled on Radio.co and after watching their videos regarding setting up an Internet Radio Station I am very pleased with their support. I have written many emails to the Team at Radio.co and have always received a prompt and very helpful reply. I am also developing my website to work alongside Radio.co The ‘Dashboard’ layout on the radio station is excellent and straightforward to use, I am learning more through all of their instructional videos. I am hoping to launch my Internet Radio Station in March 2025, and things are continuing to progress well with all the support from Radio.co

THUNK Radio has been a customer of Radio.co for approx two years. The relationship started well, the customer support was swift, knowledgable and helpful. What happened? Since we upgraded our plan (Aug ’24) to take advantage of the App build and extra storage we have entered a world of pain and despair. What was offered as efficient way to grow our audience enabling swift access to the radio station and notifications of our regularly released podcast series has turned into one of the worst customer experiences ever, and I’ve been around the block a few times! We are now in the forth month of development of an App proposed to take 2-4 weeks - we have had to postpone two marketing campaigns because of the delays. And all we get is excuses, “Its Google”, “Its the podcast page”. This is pretty much an off-the-shelf App that you’ve produced for so many you say? So how about you hold your hands up Radio.co, it’s impossible for the customer to fathom your customer support, it’s incredibly slow for B2B and you rarely get to communicate with the same person twice. It seems the ‘customer service’ is far too focused on Radio.co and not the client. Surely you're better than this?

Radio.co is a five( 5) Star General I rate Radio.co ,top a top Radio.co,Radio.co a top a top up top Radio Company a listeners say TUFF DON REGGAE RADIO PLAY NICE I have the listener text to prove that. James and the rest of the Radio.co team makes the dream works quick to help TUFF DON REGGAE RADIO #1 James and the rest of the Radio.co team Grant TUFF DON REGGAE RADIO #1 fast help in my needs ,they be there for me PRINCE TESTA SELASSIE and my TUFF DON REGGAE RADIO #1STATION I Am Please and happy with my weekly performance report .Im ALLWAYS excited to receive it,I can’t wait to see my Radio Station TUFF DON REGGAE RADIO #1performace report every so far I’m excited and happy I have the prove of one of my listeners say the short time TUFF DON REGGAE RADIO #1 came Out ,start broadcasting I advance by far Big up to Radio.co maximum respect to Radio.co large up big up ⬆️ 👍everytime big up everyone of Radio.co much apprecilove, JAH RASTAFARI-HIGH 🇨🇬 BLESS 👍

I love most of what I've seen... What is lacking is real time customer service. By 12 noon EST US, there is no support... I believe for you to grow even more in the states you need at least 1 person live to reach out to 24/7... I've upgraded to get a better sound as the quality was not acceptable to a professional sound guy like myself. You seemed reluctant to share current radio stations on line and that was somewhat suspicious. I thought is was bs that stations wanted their privacy. I want everyone to come to my station to listen. There needs to be a forum for radio.co clients to discuss ideas of what works and what does not work. You will not grow if you don't know. There needs to be other options to programing like not playing same title songs.. NOT just artist or albums. I still have questions not answered yet. I learn as I go... I want you to survive and grow.... OH... it would be great to put together a list of affiliate programs,,, AND dump the website builder... NOT A GOOD ONE.

Up to now I've had a good experience with Radio.co, but feel there are a few points that may need addressing or can be improved upon. My likes include the interface, scheduling, and good way to display the weekly programs. My dislikes include the confusion with the calendar. When scheduling, a little calender pops up starting on sunday, but the large calendar and widget start on monday. This calls for programs to be scheduled on the wrong days. Another problem is that only the owner can go live (through butt) - maybe some consideration can be given to put a few options in place. One suggestion is to have a 24-hour clock displaying the actual time, like similar software does.

A little background....We were launched in 2010. We became Radio.co customers in 2019 looking for a better quality of sound and scheduling. They were absolutely miles ahead of anyone else. We signed up for the top package for the best results. Those early days were great, so great that we recommended Radio.co to people we knew in radio, and we know for a fact that we sent them at least 5 new customers. As we grew we were moved on to bigger servers to cope with our demand. We are a UK based station but have a global audience. So far so good. Radio.co is the best! Roll on to early 2024 and Radio.co updated a lot of their 'infrastructure' This is when (May 2024) all our problems started. Our presenters started experiencing 'scrambling/skipping' a couple of minutes into their shows, which lasted until they disconnected and then had to reconnect. The presenters would have to disconnect and start again to continue the show. Then this issue started happening at random times during shows, sometimes 3 or 4 times per show. We told our presenters to check all their leads, their ethernet cables, their upload speeds, we even told them to update their laptops. We carried out various 'fixes' which Radio.co advised us to do,none which helped. We started losing listeners. Worse still, we started losing presenters who felt we were providing an unprofessional platform for them to broadcast on. We complained. And we complained so much so that we actually thought that Radio.co were using bots to reply, as so many of the replies were generic. The problem continues to this day. We have written so many emails complaining about this problem, they came back with the same answers, check this, check that, the problem is at your end, their is a dropout in your signal according to our logs - when we know 100% that the internet is not dropping out, that our ethernet cable is Cat 6/7, we are hard wired, our upload speed is over 100.....then they advised us to drop the bitrate from 320 to 192. We did this (despite paying for 320- we just wanted a fix) but still no fix. Yesterday our station went off air for approx 2 hours from midday. Just thin air. I emailed them and asked what's happening. They replied - "There was a minor blip in the server" MONTHS OF EMAILS BACK AND FORTH - DESPITE REQUESTING A PHONE CALL THEY ACTUALLY TELL YOU THAT THEY DO NOT THINK IT WARRANTS A PHONE CALL. FOR GODS SAKE, WE ARE THE CUSTOMER AND WE WANT TO TALK TO A HUMAN BEING BECAUSE YOU SAID YOU WOULD GIVE US THAT SERVICE IF WE PAID FOR IT. HOW CAN YOU SAY NO PHONE CALL IS NECESSARY WHEN WE ARE ASKING FOR ONE? Is it because you dont need us? Are we too small for you now? I could go on, but dont want any retribution, we are asking for your help, as a loyal customer, we are asking to speak to a senior technician because we are not happy and we need to understand what's going wrong, is that too much to ask for?

We LOVE Radio.co!!! We always receive GREAT customer support and the Radio.co platform is easy to navigate and very user-friendly!

Excellent staff. Very attentive to your concerns. Awesome to work with during the development of mobile apps.

Solid service and customer service highly recommend

So this was a cool experience with Radio.co for a non-technical person. Normally when instructions say no technical knowledge required--it doesn't apply to me. I'm glad Radio.co set me up with a good start, and now I'm off to the races. In fact I'm over the moon with excitement. This company is amazing.