Suite 2A, Basil Chambers, 65 High Street, M4 1FS, Manchester, GB
Radio.co and Phil in particular have been so helpful to me. The service is immaculate and the software is swish.
Radio.co used to be great but a couple weeks ago it was scheduled to go down for maintenance for 3 hours. The outage went on for about 15 hours and when it finally returned it was flakey. I noticed that the server had changed and their customer support denied it, but it says so right on the radio.co website. The server switched from Cherry to Scarlet and has been mis behaving ever since. Dropouts, and every time we go live from either BUTT or radio co broadcaster the server switches back and forth between live and automation so both are playing at once. This is happening in 2 different cities. Wenatchee and Seattle Washington on different internet providers. Radio.co blames my network but we have the same problems broadcasting live from either, on different internet providers 160 miles away from each other. To work around this I have to restart the station. This fix is short lived. While live there are seconds of extremely loud distortion which corrects in a few seconds. The connection drops and I have to reconnect, restart the station, then go live again. Support will not admit that anything is wrong on their end. They told me to reset my router. I have no router only Cisco switch on Gigabyte fiber service. Restarting it does not help. Seattle is on different internet providers with similar difficulties. Looking for a new radio broadcast automation service that I can rely on. This is being used for an actual radio station and I no longer recommend radio.co anymore
Very satisfied for years with radio.co. Modern technology platforms and excellent customer service are the most important for us.
As we head to our official launch of Legend106 the process of setting up with Radio.co has exceeded my expectations - the tech questions are answered in great time and with great clarity. I'm looking forward to growing our audience from 1 to 10K.
User Friendly interface and good sound quality
Everyone is very helpful and genuinely supportive at Radio Co. This afternoon Edward gave me his full attention to sorting out my Apps and I am very grateful to him for that. Radio.co claim to be good - and they ARE.
Great service
I just started but I am very happy with the process and my progress already. I'm learning on the go, I appreciate the ease of it. Love
The customer service is second to none, they make it easy to understand however when you do run into issues you have a real person giving helpful advice the same day.
Very helpful and the website is VERY easy to navigate....I do wish they were a bit more "reachable" when it comes to needing immediate answers; however I do always get my questions answered in a reasonable time.
So far so good! they are in constant contact and they are also equipped with numerous videos in their help center... there's no way to go wrong!
The support was quick, easy and on time
Honestly, every person I spoke to via e mail are and where of great help. I thought it would be easy but I have my short comings. With this, they help't One thing I would have liked and that is, that somebody could help quicker, however I know it may not be cost-effective. Keep up the good work
the team at soul patrol radio.com tips our hats off to radio.co! you guys are the best!
Edward made the 2-factor authentication process very smooth and a great experience. I'm not tech savvy so any help is appreciated!
the were quick to answer all my emails
Great communication about appointment time. Clear instruction about what to do for the appointment. Quick and efficient meeting.
I have only recently signed up to Radio.co and am getting to grips with the different functionalities. I have been really impressed with the amount and quality of tutorials which you have made available, and for your response speed when replying to my emails. It's a great feeling to have the support of such a helpful and experienced team. That's what makes the difference for me. It was lacking with my previous service provider and that's why my early experience with Radio.co is worthy of 5 stars!! Many thanks Patrick
Our new station has only been on air for a few months but radio.co has made the experience enjoyable and stress-free. A really efficient platform supported by great tutorials and videos, fast response online chat help, and expert assistance with smart speaker tech and apps. Thanks for getting us on air!
The team has made it seamless regarding my tough App development stages. Also, the timely updates and delivery of new information is commendable. I appreciate the assistance!
