, , , GB
I was told an engineer was coming out on the 7 th of January I had a day off work and they never turned up
I have a contract of £14.95 with One bill and their sister company Daisy always taking £100, £63, £74 and £44 so I had to take my direct debit off. Whenever you call it’s long waits before you get through and the customer service women agents are very rude. They always say they are going to credit back the money on to the next month bill lying that I won’t need to pay for the next month which they still take more money and put extra charges. I do not recommend this internet service stay way from it. Even after paying they keep you off the internet for over a week. They also charge soo much on VAT, this is a money grab service I do not recommend it
Was charged a termination fee when I hadn’t even received the promised service. The company was unable to provide a digital service that could receive mobile calls to the newly installed landline Lost 3 weeks of business!!
i would not recommend one bill to any one or daisey communications which is there sister company. I was in contract with daisey and one bill there sister company said they could save me money my reply i am in a contract. Dont worry we will transfer everything with no leaving fee etc as they are our sister company. Cutting a long storey short i ended up with termination fees from daisey and with 2 accounts and now they want £375 to end the onebill account. I don,t now why they have replied as below because they have contacted me saying i still need to pay the debt.
Great customer service! Polite and very helpful!
Great customer service quickly answered and knowledgeable staff - such a change from other providers. Top marks.
They put money each month to your bill your bill will never stay the same, and say they told you they lie to you on the phone when u ask for the recordings they delete bits out of it, it’s been so stressful, stay away from this company they’ve changed their name three times since I’ve been stuck with them
I had an absolutely terrible experience with oneBILL. The operators are extremely rude and unprofessional. They have no problem hanging up on you in the middle of a conversation, which is incredibly frustrating and disrespectful. On top of that, their practices feel like a complete money grab. They charged me an outrageous £99 cancellation fee, which was not made clear initially. It doesn’t state anywhere on the website that the cancellation fee it’s £99 so I’m assuming they charge each and everyone whatever amounts they want. It feels like they’re just out to steal money from customers rather than provide a decent service. I would never recommend oneBILL to anyone. Save yourself the headache and avoid this company at all costs!
Very helpful and resolved my issue
Extremely patient, knowledgeable internet adviser who gave clear, precise instructions and made was could have been very difficult for me straightforward.
Despite making it very clear that our small business had to retain it's phone number, to date Onebill has not been able to achieve this, which is damaging to our business. We have had our phone cut of twice and our customers cannot contact us. Once when they sent an engineer to set up the new line and just cut our line off and the second time when they tried but failed to transfer our line over. Onebill do answer the phone reasonably quickly initially but if you are passed to provisioning you are in for a very long wait and will not get a lot of help once you reach them. Currently a very disappointed customer. We have been with them for 3 months and our phone line is still with our original supplier as they have failed to move our phone number over.
Very good explications good jobs excellent
Despite our numerous requests to cancel our account we are still receiving bills and now have received a disconnection charge. We dispute any charges to the account as we gave sufficient notice to end the contract. however ever onebill are still ingnoring all our communications, they just cant handle customers. next step is to invoice them what we are owed.
Omar was very polite and helpful. No rush and excellent service, thanks for your help!
Fab service easy to follow setting up my line
Spoke to a lovely guy named Sam or sammy. So helpful professional and pleasant. Cheered me up. Thankyou
Very helpful call . Calm and precise answers and information
easy acess problem sorted quickly
The Gentleman who handled my case has been very helpful.
Very helpful thank you
