Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Easy order. Good value rug (at sale price). Rug looks like image and is good quality. Well packaged and delivered on time.
Neptune Canterbury is fantastic, the staff are all very polite and helpful. The store is great and always enjoy going there.
Ordered on line item arrived sooner than expected, it was well packed and as always quality was 100%
Packed well and fast shipping quality products
Really nice furnishing at this relatively new Neptune store. Great for parking Visibilty from Chelford side could be better if your first time visitor. Staff very knowledgeable about their products.
Great quality and customer service from Cheltenham Neptune as always. Just love Neptune for beautifully made furniture which looks amazing and a bit different. Love the Rupert stool and modern 4 poster bed!
Love these products Wish it had a few more options in bedding but overall Love my Neptune
Love shopping at Neptune for special occasion gifts, exquisitely wrapped in one of their signature bags! Room layouts are packed with design ideas with expert guidance from friendly staff. Furniture and accessories are beautifully designed and crafted to a high stadard to enhance one's home.
My cushion is beautiful. Excellent quality. No feathers poking through which drives me mad. Really good size and goes beautifully with my Emma cushion.
We recently bought some chairs from Neptune in bury st Edmund’s. Unfortunately, 3 days after we had them delivered, I sat down to dinner and the front leg gave way ( much to the hilarity of my husband 😩). However, I immediately phoned the store and they were absolutely brilliant. They were so apologetic, asking if I was okay and were straight on to head office to get a replacement. They also said that I must have one for Christmas from their display, so one of the staff put it in her car and dropped it off to us on her way home that evening. Shortly after Christmas we had a brand new chair delivered. Things happen to products that we sometimes buy and that’s life, but the real quality comes from a company who handles things well, kindly and promptly. I really feel that these staff went above and beyond. Thank you
Poor service. I’ve been a long time customer of Neptune and have lots of items of theirs, thousands of pounds of items. I bought a headboard from them, had to wait 3 months but I am patient. Unfortunately I had to be at the dentist when the delivery was due. My brother was present. They did not unwrap the item, moved my bed without permission and left the extremely heavy headboard in a place that was really awkward. I had asked them to leave it against the wardrobe but this was not done. So I came home to find my bed moved to the middle of the room and I had to struggle with cardboard which is huge and a heavy headboard on my own. It was really hard to get the item out of the packaging on my own. Neptune had said the item would be unpackaged and they would take the packaging away but they didn’t. I complained and was met with nonsense. I spent 30 mins getting it out of the packaging, more time putting my bed back to where it was (as they moved it with out my permission) and time complaining. Zero compensation for my time. Time they wasted. Also beware if you’re buying a headboard thinking it will fit a divan (because they advertise it will fit a bed)…it won’t and you’ll need to secure it to the wall by drilling in a piece of wood. That is more disruption and hassle. Really disappointing.
We are over the moon with the oval Stratford oak table. It’s classy, stylish and the workmanship is impeccable. Thank you Neptune.
We had seen the wardrobe we chose on display at Neptune in Wimbledon but made the purchase near where we live in Norfolk, from Neptune in the Appleyard at Holt. Susannah and David were a great to deal with. The Delivery was from stock and the 2 delivery people were great including the assembly.
Staff always extremely welcoming, personable and very helpful 😊
I have always yearned for a Neptune kitchen and when we got planning permission to extend our cottage, we went straight to the Chesham showroom. From start to finish we were looked after so well. Rebecca really understood our design brief and brought it to life, James (our Project Manager) worked extremely well with our builder Mark and Glenn installed the kitchen seamlessly. I could go on, suffice to say we are very happy and thrilled with our new kitchen.
Order didn’t arrive in time that was supposed to, as evidently got ‘lost’ by courier !!! House number and half street was not on paperwork (was on mine ) . Been told another has been ordered but have not received yet !! WATCH THIS SPACE The item has now been delivered!! Would like to thank Gemma (Manager of the Chichester store) who has helped to make this this matter happen to my satisfaction.
Excellent service from start to finish. Beautiful cabinet, delivered on time, unpacked and positioned in my home with care. Fantastic company.
I love going into the Bury St Edmunds store. The girls there are excellent and always very helpful. thank you, Gill Perkins
Well made beautiful products
Staff always pleasant and efficient
