Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Excellent, as expected.Thankyou.
Wonderful company and super efficient delivery service. I couldn’t recommend more shopping at Neptune!!
Quality products which always give pleasure. The only downside is the often long wait to receive them.
Order process was good and fast delivery. Well packed item!
Excellent customer service
On time, beautifully packaged and as always exceptional products, thank you Neptune
Always excellent quality and great service. I ordered online because I don’t have a Neptune store nearby. The items were exactly as described, the colours were true to the pictures and the quality is excellent.
Excellent service , my items arrived in good time and were very well packaged. I ordered some Christmas decorations and some star candle holders and they are perfect . I love shopping at Neptune as the quality is superb. Keep up the good work. Also I loved the Christmas card I received, thank you Neptune.
Very efficient service.
Staff too busy and over worked to focus on loyal customers.
Outstanding customer service and fabulous carpet
We’ve had a Neptune Kitchen installed and I just have to highlight how great the after sales support has been from Neptune Hove. Very responsive to any questions and hands on support. So pleased we went with Neptune. Thank you Gary, Craig and Dean.
The staff at the Belfast store were very pleasant, but having spent a lot of money on a new suite of furniture which frayed in one arm after less than 2 years, we raised this to the shop staff who were accommodating but head office refused to take any responsibility for the sofa and has recommended to take the sofa to a 3rd party to fix. Not a great way to retain customers for poor build / design of product.
We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We have always felt valued by staff at Tonbridge, the implementation team and final sign off this week by Greg. Exceptional service and a beautiful product. Many thanks to all concerned including the 'behind the scenes team' who built the kitchen.
Milo footstool, nice product.
Not been, once, twice but three times to Becky's fabulous cooking demonstrations at Neptune Farnham. Becky is such fun, and her cooking flair is exemplary. Re-created her dishes time and time again. The Neptune Farnham store is always very welcoming, staff very friendly. We get served tea, coffee and fizz during the demos - it makes such a great morning.
I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia's professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!
We had an amazing experience with Neptune. The customer service was top-notch, Chrissy was really lovely and very helpful and the sofa we bought exceeded our expectations. I highly recommend Neptune to anyone looking for quality products and excellent service.
We really appreciated Neptune furniture, not only the furniture itself, the quality is awesome and the design is timeless. And also their customer service team and delivery team always provided professional services to customers. Especially thanks to Charlotte, she helped me to fix my delivery issues!!
A voucher easily bought online.
