Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Ant & Jason were absolutely fabulous. They waited for 3 hours outside my house as they were really early for delivering my amazing new headboard. I explained that I was in work and I had to pick my son up from school. They were totally relaxed and said that’s fine we will wait for you. Really lovely gentlemen and a pleasure to deal with. Thank you so much Neptune your team have been amazing from our initial order to delivery. Special thanks to Ant & Jason.
Helpful staff. Lovely products.Good ideas in store, great to see.
Sometimes really good and sometimes muddled. But a great store love it . Thanks
Great Service, love Neptune
Good product lovely colour
Prompt delivery. Mirror was delivered in good time and as described
Your staff are so efficient and helpful. My order arrived within a few days beautifully packed and returning one item was so easy. Shopping at Neptune has been a great enjoyable experience.
I called the Delivery Team when our order didn’t turn up having had to cancel appointments and wait in all day. I was told they’d call me back in the morning with an update. This didn’t happen. It did arrive the next day and was left by the door. Not the best service but nice product when it arrived.
Never received my sample order
Online service is excellent, Jodie has been extremely helpful.
Amazing great quality kitchen. Design fantastic by Aneeta. Really listened to our needs and matched them. Ade and Chris were brill on installation. Couldn’t be happier. Thanks to Greg for the background coordination. We are so happy with our kitchen.
Excellent service. Very pleased that having paid for delivery and installation of the Coniston bed, that although we are not ready as we are still renovating the house the delivery people have left the bed packaged in boxes and will come back to put it together for us when we are ready, so thank you for thus. Much appreciated. We had to buy the bed now as it is being discontinued.
Helpful Staff All the staff in the store are always friendly & helpful no matter how big or small your purchase or collection.
Great quality and excellent service from staff in store and online.
Again quality products.
The staff are always extremely helpful and knowledgeable.
Delivery took about 4 months for 1 small item, this happened both times I have ordered there
I have tried to engage with customer experience team since last August eventually got email from a manager looking for photos of 3 sofa’s & 2 arm chairs both discoloured so badly I had already sent photos to the customer service team , have had no reply from manager since he received photos in November .. the best advice up to that is get a local upholsterer to recover would you recover with fabric that failed after 4 years ??? How can I get assistance that represents the brand honourably?
Fantastic packaging and delivery!
Great service and product
