Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Lovely piece of furniture, disappointed I had to build it myself.
my package was carefully and most beautifully wrapped. It was marked Fragile as it contained glassware and delicate foliage. The courier was most courteous and handed me the packages with care. Neptune is very special. A little more expensive but my word worth every extra penny.
The design service from start to finish has been amazing. I would highly recommend both Fiona and Lucy who have been so professional, friendly and nothing was ever too much trouble. Thank you.
Neptune kitchens are of superb quality and design. The designer at Farnham ( Danica) was very friendly and helpful and really cared about my project. The attention to detail for a quality finish is impressive. I love my new kitchen and it truly enhances my home. Emma B
Lovely items , great quality & beautifully packaged.
Oval Dining Table and chairs Recently purchased the Oval dining table and chairs from Freya at the Guildford store. The service and delivery was excellent despite the delay in the chairs. Very pleased with the final outcome, they look great in my dining room.
Excellent. 1st class delivery service. Items beautifully packaged. Wonderful quality and fragrance amazing ! Thankyou
Amazing store
Polite, helpful, prompt and great product.
Excellent in every way! I expected Neptune kitchen would look great. But what impressed me most was their services and technical support throughout the whole kitchen project. I changed my mind so many times on every details. Tahirah from Bristol shop was incredibly patience and thoughtful in every design details making sure to fulfil my needs in every functional and aesthetics aspect within my budget. Neil and Arron from installation team was thorough, considerate and experienced from first survey visit, final installation to waste collection. I did not buy worktop, sink, tap, electronical appliances and handles from Neptune, they don't have any reservation at all and even went extra miles to make sure the installation went seamlessly. I cannot recommend the Neptune team enough. They were responsive and gave you good and timely advices. While at the same time, they gave you enough time and space for you to make decision comfortably. I enjoyed my new kitchen more than I imagined.
Sales assistant was very helpful and helped me get my large mirror safely into the car. Also she was happy to collect and dispose of the packaging. Pleasant person!
I am very happy with my Neptune purchases and the prompt delivery.
Very good service and the paint is perfect
Sink leaks. After several attempts to get it right now Neptune says it up to my plumber. And they have sent the part which does not work Quooker does not work. No one came or even phoned to see if it was all gone well. I find this terribly disappointing
As usual, great produce and service
Lovely stores with beautiful items and great in store customer service. However do be wary of delivery though. I placed an order for lighting items in the first week of October last year. Two of the items were delivered at different points in the month of December and am still waiting for the 3rd over 3 months later. Not great to be honest and not the best comms either. Disappointing and unlikely I will order with them again.
Ordered table wear, quality and design are lovely. Delivery was prompt. Had an issue with breakage which was dealt with promptly.
Great service from the Knutsford store in ordering a Lloyd loom armchair to complement the dining chairs I’ve got already, and getting it delivered to the store for pickup rather than paying a huge delivery fee! In the sale too.
Great product and service!
Kept up-to-date with delivery. Photo frame in a lovely presentation box and carefully packed for transit. The silver frame is beautiful and was a reasonable price for the quality. Website easy to navigate.
