Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Excellent advise and support in store . First class delivery and installation service . Top quality furniture .
I got the gorgeous Stratford dining table from Neptune last year and it is everything I hoped it would be. As far as the product goes I cannot fault it at all. The delivery itself on the day of the delivery was very smooth and I cannot fault it, they helped me assemble it and placed it exactly where I wanted it. The only issue I had which was a very minor one was that since this is an item I had to order a few weeks in advance and I have a HK number no one contacted me for arranging delivery until I emailed them. Once I did they were very prompt and very helpful. And when I arrived in the UK I got a UK number too and they promptly added that to my records.
Lee and Craig were delightful young men that delivered my furniture. So pleased with my side tables and the excellent quality of Neptune including who they choose to deliver their goods
We had prior notice of delivery time which was very helpful. Our delivery was on time. The two guys were friendly and efficient assembling our new bed and taking away the packaging. We are of course delighted with our purchase.
Great service and a very warm welcome with coffee in the showroom. Great range of products and we are very happy with the Bembridge mirror. Speedy delivery to store and easy for us to collect.
The team really went the extra mile on my order helping me locate the product Looking forward to receiving it!
Josh and Alfi were careful, conscientious and polite. Great service to match great products, thank you!
Hayley made the entire process of finding our perfect interior design incredibly easy and stress-free. She took the time to thoroughly understand my style, preferences and vision, asking insightful questions and delving into every detail. Based on our conversations, she introduced me to a selection of options that fit my home perfectly and made superb presentations which really allowed me to see what the finished product would look like. Her friendly, personalised approach and extensive expertise made the experience feel seamless. She has impeccable taste, is patient and made all the information about each aspect of the design easily understandable. If you're looking for an interior designer but don't know where to start, Hayley is the perfect guide. We would use her again and recommend her without any reservations. Thank you - we couldn't be happier with our remarkable new look! Gail Colbeck
Lee and Rob delivered my mirror and carried it in and placed where I wanted it. Strong brand Neptune. The quality is class. Now looking for a console table.
As a loyal customer who has spent many thousands of pounds at Neptune my wife was asked to pay the full amount up front of almost £2k as this is company policy. I find this extremely disappointing and feel that Neptune should review its policy. Most other companies accept a deposit for goods to be delivered of up to 50% which seems acceptable.
Jason and Chris from the Delivery Team are the perfect pair to deliver your Neptune products. People underestimate a delivery team but they are the core people to delivering expensive furniture. Honestly could not of met two nicer guys who had a tough task getting my sofa. Warm, friendly, approachable and just lovely gentlemen. I will request them every time I get a delivery from Neptune as a regular customer :) Thank you Jason and Chris! And thank you to Gianni as per usual from Wimbledon who makes my life easier when purchasing from Neptune!
Great quality & well packed
Great quality product and service provided
Lovely furniture, just a shame the customer service is lacking. The team in store were great although delays in delivery were poorly communicated and there seem to be multiple systems across the business that don’t talk to each other meaning lots of inconsistent messaging throughout our customer journey.
After a problem with the spindles of two Wardley chairs, purchased 6 years ago and a subsequent misunderstanding with regards to an offer of maintenance, I was left a little frustrated with Neptune. However, a call to the support team and first-class coordination by Peter, resulted in a very generous offer to replace the full set of 6 chairs. This was very much appreciated and the chairs arrived soon afterwards. I’ve purchased Neptune furniture to date, to last a lifetime and it is very encouraging to see the company step up when quality falls below expectations. Thank you Peter and team.
Jodie from Customer Service was wonderful in dealing with a replacement foot stool cover that had been discontinued. She went to great lengths to track one down and coordinate with Neptune Outlet so that I could purchase it. She kept me updated and really went above and beyond. Really fantastic customer service! Thank you!
Both Josh & Alfi the delivery guys were absolutely brilliant, great team, very helpful and tidy, a credit to Neptune. Thank you
We received a package containing two damaged platters on the evening of 11.02.2025 and reported this immediately through Neptunes online system. We received an acknowledgement of the issue first thing the following morning and within 15 minutes Neptune confirmed replacement items were on their way. Huge thanks to Neptune for such a rapid, professional and friendly response.
Excellent delivery of our chair to our fourth floor flat- on time, hassle free, wrapping removed.
The staff are so helpful guiding me when I’m Not sure what I exactly need . I bring photos and then steer me in the right direction👍🏼 Love Neptune products and always find a reason to treat myself
