Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Product very nice in the flesh and beautifully packaged and it arrived very quickly.
paint sample was nicely packaged and sent promptly. The paint itself was smooth and true to the colour sample
Swift punctual and polite. And made an effort to get things to me earlier to meet a present deadline. Very impressed.
Great service good quality
Quality in its simplicity
Delighted with the product I bought which was in the sale. Great quality. Ordering process was easy and straightforward. Amazed that my order arrived the next day and was so well packaged. Very happy with everything and look forward to ordering from Neptune again.
Hailsham is in my opinion the best Neptune store I have visited (of many!) ALWAYS super friendly reception and can't do enough to help. They just know when you want to browse on your own, and when you feel you could do with some help. Can't rate them highly enough. I have recommended to many friends over the years
Delivery far too long
Fast friendly service from shop through to delivery. All stages the staff were brilliant and couldn’t do anymore to help. Definitely use again.
We came in today and purchased two lovely pictures. As always, the service in this branch was excellent . Kinga and Debs could not have been more helpful. They went out of their way to package both items beautifully. Thank you both so much! 😊
Their. Customer service is brilliant. I had a fault on a garden sofa and the exchange was fine effortlessly and quickly despite the fact I live in Pembrokeshire so a long way from anywhere.
Very helpful staff at the Chichester branch. Delivery was on time and very helpful delivery men.
Wonderful shopping experience. Felt comfortable to browse without pressure. Staff were attentive and helpful.
Gorgeous pendant & excellent customer services
Great service and delivery Quality furniture
High quality goods, excellent customer service!
I visited the Cheltenham store on Sunday 7th July for one of their cookery demonstrations with Becky Wilkinson. From the moment myself and 3 of my friends entered, we were looked after. Becky was engaging, warm and an excellent cook and so far I have tried one of her recipes which was amazing and I look forward to trying the others. The whole experience was fun and a lovely way to spend a Sunday afternoon. I look forward to their next event. Thank you Neptune.
We have recently had our beautiful Suffolk kitchen installed which I never dreamt I would have! First thanks go to Michael & Audra for their brilliant help at the beginning. Our designer Hayley was amazing & totally ‘got’ what we wanted in the space we had. Kayleigh the installation manager kept us updated all along the way nothing was too much trouble to sort out. Adam who fitted the kitchen did a fabulous job. The quality of a Neptune kitchen & attention to detail is outstanding. We are absolutely delighted & many thanks to everyone who have been involved.
Excellent customer service from the Chesham branch of Neptune. They re-organised the refund, repurchase and delivery of my items - seamlessly and without any input from me. All done. A great customer experience.
Great service, lovely vase.
