Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Excellent.
Prompt service
Neptune always deliver, on quality and service. Once the order had been processed, we were given a date for delivery 🚚 and everything went to plan. As ever the piece that we purchased was made of the highest quality materials and finish.
The York staff are always professional and very helpful.
Placed an order for an item of furniture that was ‘available now’ with website stating that with their white glove service it would be delivered within 5-10 days. Ordered at beginning of 3 week annual leave to ensure I would be home to receive delivery. After no communication 2 weeks later I chased the order up. They were unable to fulfill the delivery in the time stated and so I had to cancel the order. It’s a shame as the quality of the furniture looks excellent but communication is poor and delivery times misleading. It’s not the high end company I assumed it was and couldn’t confidently recommend Neptune.
Great service. Totally hassle free
Once the order was placed and acknowledged, did not hear anything for weeks. Had to chase up. Once chased up, order located and delivered super quick. That having been said, product is excellent quality - very happy customer. We have bought Neptune before and the quality has always been of the highest standard.
Bought a duvet cover but no pillowcases to match either online or in local stores By ringing around it transpired Canterbury had some I phoned asking if they could post them if I paid postage -absolutely no chance they could do this I said it doesn’t have to be straight away , just if someone’s passing a post box No one could do this -maybe it’s not something they normally do but I know if I worked on the store I’d be more than happy to help someone out Duvet cover is lovely but doesn’t look right with no pillowcases to match Normally use Hailsham branch who are great
Great service and beautiful furniture
Carver chairs excellent High quality and value for money Delivery appalling Chairs left outside in no n waterproof cardboard boxes on a Saturday when we were 200miles away . We had agreed that delivery should be between Monday and Friday of following week on a day to be confirmed. Were told delivery was happening by email on the Saturday which we received after chairs delivered. Fortunately able to contact son who was able to go to house and take them in Neptune are fortunate they were not stolen/ rained on as we would have wanted replacements I have already complained about this
Fast delivery and excellent product
Excellent products and great customer service too. I ordered 3 vanity units and 2 mirrors and they look fanastic.
Yet another brilliant experience from start to finish. I always have peace of mind dealing with Neptune.
I loved going around your shop in Cambridge. I bought two Wycombe arm chairs and two cushions which were delivered promptly. The service was efficient and I love the chairs. they are comfortable, stylish and the workmanship exceptional. Wish there was a shop in Nottingham
Customer service is the best out there
Great response to my enquiry
Very friendly, helpful service from Nikki at your Cambridge store..
Lovely products and capable and friendly staff. Delivery team are outstanding!
Waited 8 wks for delivery but well worth the wait . Beautiful piece of furniture . Very happy
The service was superb from ordering to delivery. The quality of the headboard is amazing. Very happy customer!
