Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Excellent service & customer care & gorgeous products ! Thank you Neptune
I have other pieces of furniture from Neptune I have collected over many years, the quality has never wavered and my new coffee table fits in perfectly
Fantastic all round
Morning course on table dressing This was such an enjoyable experience. Lucy, the facilitator, gave valuable insights and tips to make any table look beautiful. Loved the little flower frogs gift that we received.
Hopefully the item I’ve ordered will be fine…. This it to say that you have on your website offers and promotions that just cannot access, there are no terms and conditions saying “this relates to the promotional email from Xxxxx” or from the Mail drop. It also says can be used online or in store…. It just says spend X by xx/xx and enjoy a discount. False promotion right there. Lovely sarcasm from the online chat team too. The order was only placed as it’s something that the better half wanted. Also after placing the order the stated delivery timescale had almost doubled in the time of getting the email confirmation, is this another case of misleading information on your website? Nowhere in the body of the text does it state that it relates to an email promotion and if it’s that easily found maybe you should be looking at your cyber team if they shouldn’t be found. I found several of these on your site, some live, some expired.
What a lovely inspiring mini workshop hosted by Neptune, Farnham. It was amazing how Lucy beautifully transformed the table setting using all green vegetables. Lots of tips for table styling of different types of events. The modern country setting of the Neptune showroom is so calming and beautifully curated. The hosts were all so welcoming, warm and gracious. A thoroughly enjoyable and inspiring event, and a good excuse to indulge in a little accessory shopping. Thank you Lucy and all at Neptune Farnham!
Great company to deal with. I bought two lights in store got them home and they didn’t look right. Took them back and they returned my money without quibble. They didn’t have the light I wanted in store so I phoned the head office and ordered what I wanted. I was absolutely desperate for them because we had visitors coming and my wife wanted these light for their bedroom. It was a Saturday morning and I spoke to Eve she got those lights out Monday morning and I got them Tuesday which meant my wife was happy. Eve is an absolute credit to a good company.
My first time trying Neptune and the colour paint we chose was just perfect and great quality. Will definitely be using again.
Very friendly, happy and helpful staff. I absolutely love the Reading store. Always so welcoming and inspiring.
good communication, arrived on the day but I has to go out, delivery guy came again and was polite and helpful
Always a great experience
Beautiful item, packed well and delivered promptly.
A good experience in the end….. bought Marina light online, and then went to Chesham to get bulb. 2 young members of staff - one didn’t know the product at all and said bulb not available - the other dark haired lady knew her products and gave me the correct bulb out of stock. Staff training required!!
Lovely shop, filled with beautiful things, staffed by friendly and helpful staff. Particular thanks to Angela for her sound advice. Good and prompt delivery service too.
Great customer service
Beautiful product. Superbly packed. Looks amazing, and enhances the room. Love Neptune. Thank you.
Thank you for hosting such a lovely tablescaping workshop. Lucy showed us techniques I have never considered before and, as a non-artistic person, she helped me to find my artistic side. Not only was the environment friendly and beautiful but I took away some fabulous new ideas that I will be using at home.
Picked up some finishing touches (lamp, vase, flowers and candles) for a recently decorated room. Well laid out store with a nice range of stock. We were served by Ellie who was knowledgeable and very helpful! Thank you :-)
The event was so lovely, informal, friendly, accomdating and very helpful. The staff were fantastc hostess's. And the shop was an amazing location to host it too.
Amazing staff, great store and superb quality all round
