Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Great always lovely to visit. Love this store.
I was expecting this in 27th. It has not yet arrived?
Friendly, polite and efficient. Always a good experience.
Ordered from you on the 19th and it still hasn’t arrived!
The customer service at Neptune Reading is outstanding a big thank you to all staff but particularly Wil, Jaqui and Georgia for all their help in 2024
Rely on and love Neptune furniture, whether kitting out bedrooms, kitchens or occasional items to use around the house. Lovely quality and craftsmanship. All made even more enjoyable because the delivery guys were friendly, obliging and built the furniture for me and all without fuss.
Great service from Will and his team at Hare Hatch. Being able to sit with a coffee and the brochure to go through everything we needed was brilliant. All questions answered on site and orders placed there and then. A pleasurable experience indeed. Thank you!
Terrible experience. Ordered by Xmas delivery cut off and as at 28th December order still not arrived. Chased up customer service on 24th and they didn’t know what was going on. Will never order from Neptune again.
I haven’t received my voucher - it was meant to be delivered by 25th December and it still hasn’t arrived - where is it?
I'd spotted this lamp in the Neptune shop at Winchester and thought how great it would look at home. Having spotted that it was on sale I purchased the lamp via the website and have been pleased with the service and the lamp is just perfect.
Delivery guys very helpful
I bought star tea light holders, but they don’t fit standard tea lights. Very poor.
Had a question about my order delivery date. Lady I spoke to was not at all engaging. I had clearly inconvenienced her.
Immovable quality customer service and choice
Ordered gift card for Xmas present. Prompt delivery, beautifully packaged. Great service.
I ordered a cake stand as a Xmas gift , and was told it would be delivered between 16th and 22nd December . When it hadn’t arrived by the 23rd, I called Neptune and I spoke to a gentleman, who looked up the tracking for me and told me that there was a problem with dpd and he couldn’t do anything and he ‘hoped’ it would arrive before Xmas . I then tried to contact dpd , but to no avail. I then called Neptune back and I spoke to a really helpful lady called Larna. She got in touch with dpd and sorted the issue and my delivery arrived on Xmas Eve. Had I not rung back, my gift would not have arrived. I don’t see why , that when you buy a product from a shop, that they negate all responsibility for it once they hand it to couriers . I bought the item from Neptune not DPD. The first person was really unhelpful and really couldn’t case less. Thankyou larna , you were great .
Very helpful and friendly staff. I couldn’t purchase at the time in store but when I called a couple of weeks later to order over the phone the lady remembered me.
The quality of the furniture, delivery, and setup were excellent. The only reason I scored it 4 stars is that when I made the order, I was given a delivery window that wasn't accurate, as the furniture arrived about a week late.
Item was not received on time (before Christmas)
I use both the Chichester and Guildford stores and the level of service from both is impeccable. The quality of the products is top notch and I am very happy with everything I’ve purchased. The staff give great advice and really go the extra mile. My latest item is the Overton rectangular wall art. It was delivered via white glove delivery and the guy brought it in, unpacked it and made sure I was happy with the packaging and the item before he left. The customer interaction and communication is fantastic.
