Company Details

ZERO stars...DON'T BUY ANYTHING from this lousy company! Order was supposed to be delivered the 20th Fed Ex didn't deliver it until the 23rd and it arrived totally defrosted and ruined my surprise Xmas dinner for my friends. My friend sent pics of the totally defrosted shipment when it arrived on her porch. The company wrote back that the address I put in was invalid and they could do nothing. Hmmm...HOW did it get to the CORRECT shipping address that I put in then?? This company needs to be under investigation.. My lawyer will press charges, the Better Business Bureau will be notified etc. This company can't get away with treating customers this way! They need to be held accountable! Oh, and I tried to get them on the phone and many times was put on hold from 40min to an hour....never got through. DON'T buy from them! Saying invalid address doesn't fly when it went to the correct address!!

Missing items in my order, my crab legs came in pieces due to being frozen - absolutely not what they make the order seem like. flavor was okay

Order# MLN-420115 Ordered on Nov. 27 2022. To be delivered on Dec 23 2022. I received no notice of my order being shipped. I called on the 23rd to confirm my order was on it's way waited on hold for over an hour only to finally be told by customer svc. that our delivery date had been changed to Dec. 29th. I received no notice of this mess until I reached out to you. So there we were with friends coming at 6 P.M. and no seafood. Refused my Dec. delivery date and asked for a refund. First and last experience with these people

Super disappointed!! Ordered 8 lbs of lobster tail meat for Christmas Day dinner. A family tradition. Thought I would give this place a try. Ordered on November 25, 2022 for December 23, 2022 delivery. As others have said, never received shipping confirmation on 12/23/22 and repeatedly reached out to customer service. When I logged into the website and looked up my order number, it was listed as “ready for packing”?? I had paid extra for it to arrive on Friday the 23rd of the holiday week. If the blizzard was the issue than send out a message to your customers letting them know the issues and figure out a way to make it right with them. We, as well, are now scrambling to find an alternative meal for our special family dinner. Apparently the customers don't matter. Will we ever receive the order??

So disappointed! Ordered four lobsters on 12/15/22 for 12/24/22 delivery. Never received shipping confirmation on 12/23/22 and repeatedly reached out to customer service. When I logged into their website and looked up my order number, it was listed as “ready for packing” meaning nothing was shipped. We are now scrambling Christmas Eve to gather alternate ingredients for our special family dinner. Based on reviews I found after ordering, I’m dreading the process of getting a refund. UPDATE: I was able to get a hold of customer service, and my refund/credit has been received.

My order was supposed to be "overnight" delivery as they claim on their website. next day i see it was being delayed. i contacted them and they said they can't guarantee overnight. then why advertise it? overnight means you get it the next day. i saw that the shipping label was 8lbs, but then when it was in FedEx's hands in the delay mode, it was changed to 10 lbs. My guess is that they didn't put the correct weight on the label and that caused the delay. they said all orders have shipping protection, but i've emailed several times for my refund. i'll be contacting my credit card company to protest the charge. NEVER buying here again.

Horrible!! Ordered weeks in advance for our daughter’s 30th birthday party; and then unilaterally cancelled right before Xmas making it impossible to order elsewhere. Falsely claimed FedEx snow delays but FedEx said not true, storm not until Friday! Days from now. Will never order from again. Totally unreliable.

Unresponsive customer service. Waited on hold TWICE for about an hour each time to cancel an order that was delayed 1 week. both times I was placed on hold again the disconnected. Must be their business model to resist all attempts to refund a credit card once they have charged it.

If I could give it ZERO stars I would. I was hosting Thanksgiving and served the snow crab cocktail - it was BAD. It was so bad that no one would eat it. It's now been a week going in circles with customer service and they will not refund my money. I asked a manager to call me, and I have received no call back. I've called them numerous times, only to get the run around each time. AVOID this place and order from somewhere else. HORRILE seafood and worse customer service!

Ordered six Lobsters from their website page and received one. Asked for clarification and customer service person played dumb, refused to respond to attempt to resolve the issue, and person ignored repeated requests for clarification. If you want lobster without hassle, go anywhere but this place.

I have ordered from company before with no issues. But today I had ordered 2 lobster kits for a special dinner and only received 1. Called customer service number at 2:41pm Thursday, the day of delivery. At first the recording said closed. Called back, picked sales, talked with a person who indicated that I needed to email the issue. Ending up speaking with Operations Mgr/ Customer Service Mgr Randall. He indicated that I needed to do the same thing. Seriously, what kind of messed up customer service is that? He should have handled the situation. I will find another supplier from now on. Requested refund, still waiting for refund email 30 minutes later!

The box was soaking wet (leaking). It is a nicely branded but thin box that does not stand up to the shipping journey. After steaming the lobsters, we discovered the lobsters had bacterial shell disease. This disease is where the shell is breaking down (literally rotting and having ulcers). The shell is fused with the flesh and the lobster remains a rotten brown color even after cooking. We emailed customer service (they do not work on the weekends!) who were very rude and insisted that they would not issue a refund. This vendor used to be amazing and we had good experiences with past purchases. However, they have gone downhill over the years and now we see that they are shipping low quality seafood to their online customers so that they can save the good seafood for their local restaurant(s).

We ordered two dozen oysters. They arrived in with improper packaging. The ice was below the oysters and covered in bubble wrap. Customer service was a complete waste of time. They told me to take the temperature of the oysters to see if they were open. I guess I should have taken them to Urgent Care. No offer of replacement or refunds. No more orders for them!!!

I would NOT recommend Maine Lobster Now. We had ordered from them before several times and were satisfied. Our only issue before was receiving dead lobsters which is outside of their control. We recently ordered 9 lobsters for a state celebration we were having on a Saturday. Our shipment only came with two lobsters. Our order was swapped with another order in another state. Immediately after receiving our shipment, I called Maine Lobster Now and they were closed. My husband and I quickly tried to track down our correct order (since the order ours was swapped with was about 3 hours away). We had no luck and were left scrambling to come up with a plan B. We ended up having to spend extra time and money on getting lobster tails at the local grocery stores. I called the next business day Maine Lobster Now was open. Their hold music stated that they were open on Saturdays (which they weren’t) and I waited on hold for over 40 minutes to talk to someone. After getting someone, they only offered to refund us or deliver 9 lobsters on a day of our choice. There was no corrective action taken and wasn’t apologetic. When asked how they would prevent this in the future from happening or we would take our business elsewhere we were told “I am sure the other lobster places aren’t perfect either.” We spent a lot of time, extra money, and effect because of their mistake. Their customer service was horrible, and they wouldn’t make it right. We will try another company who will appreciate our business. I understand mistakes happen. However, how are you going to fix it from happening in the future? And how are you going to make it right? People order lobsters for a special occasion and for a very specific date. This can’t happen all the time. Maine Lobster Now did not keep our business nor did they try.

Ordered 4 large lobster tails on 3/3/2022. Paid for a Saturday delivery 3/12/2022. Shipment was delivered on 3/14/2022, weather related. I was not going to accept 3-4 days late tails. I attempted to call company, but closed over the week-end. Left a very early morning email and message after they failed to answer their phones, so say I did not want this order. FedEx arrived and the delivery guy, a friend of ours, saw the box and original delivery date and suggested that I NOT accept or eat as these were NOT stored in cold storage and it has been in the 50's here. Finally got the company to answer the phone right after FedEx walked out of my office to explain the situation. I was told by some young arrogant man who was disinterested in helping me out, said because I refused the delivery I would lose my money. They said I had to accept the order then call (they don't always answer) and they would reship or issue a "credit". It was too late for either and I certainly was not going to accept a credit for a future order. I may be dumb, but I am not stupid. Told them then to redirect FedEx and I would reluctantly do as requested. Was told *I* had to redirect. I own a business and the shipper is the one who can redirect. Called credit card company and disputed the charge. Some young man I spoke to was absolutely NOT interested in helping me. Kept saying their policy is I lost my money if I refuse. I know from being in business for 40 years that once you accept delivery, then you are at the mercy of the shipper. I sent them *MY* company's policy stating any problems with shipments, we would issue a pre-paid return mailer WITH the replacement order. We offer a 100% guarantee of customer satisfaction. I suggested that this young man attend a Dale Carnegie course on customer relations. Hence this negative review. If I were YOU, I would NEVER even consider buying from this company. There are just too many out there who are great to deal with. I learned my lesson and they missed sending me an order that is now long past its requested date.

1st time using them---FRUSTRATING!!! On day of delivery, I waited for arrival. Checked tracking said it was delivered already, no package ANYWHERE. I called to find out there was an issue with FedEx plane, couldn't do delivery, all product returned to company! I got NO NOTICE OF THIS!! I had to call & ask what's going on? Got hung up on by one rep!! Called back & spoke with supervisor--no help just "sorry" was told an email was sent out to customers affected by plane issues---I got NO EMAIL!! Supervisor admitted other customers were complaining they got no emails either!! What a mess!! This was a Birthday dinner RUINED!!! Seriously this is NOT cheap and one has to prepare for the shipment arrival, the company can do better!!

I ordered a 1.75 lb whole live lobster from this company, what was delivered was a 1 lb dead lobster. Also ordered their premier diver scallops which were full of sand. I cooked the dead lobster and it barely had enough meat to make one lobster roll. What good is their guarantee if they don't back it up?

I have bought lobster, crab, oysters and lobster bisque 4 times from Maine lobster now. The first 2 times it was everything I could ask for. The 3rd time my clams were frozen and dead. They forgot my lobster bisque. The 4th time my lobsters were thrown in on top of everything else and dead. I took pictures but you have to take pictures with the lobsters on their backs. They do not let customers write reviews unless they approve them. I wish I could buy from the company that sold to me the first 2 times because if you get what you ordered alive, it is great. Unfortunately after two bad orders I will go back to my other seller.

I paid $292 for alaska king crab and the amount i got was a joke. It was enough for 3 people for ONE meal. When you put in a quantity of 3 the company should note that you only get 3 legs. that's it!!!!! the onlyreason i gave it 2 star was that the crab legs did taste great

I ordered (2) 2.5 pound lobsters for my parents on Jan 7 2022 for a delivery date of Jan 14 2022. This was my Christmas gift to them. My dad is wheel chair bound and largely restricted to the house so this was going to be a big deal dinner for them. Well, they called me to tell me the lobsters did not arrive. I checked the website and all it will tell me is the order is ready to package. That means it is not packaged or shipped. What a rip off. If they are going to be late, at least send an email or make a phone call. Do not use this company!!