Unit 7, 2nd Floor, Woolyard, SE1 3UD, Bermondsey, GB
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The agent, Joe, was very knowledgeable and listened to our needs in a very friendly and understanding manner. As promised he has followed up on our initial phone call with two e mails containing useful suggestions and information
We reached out to Lottie at the beginning of mum's vascular dementia journey. We received outstanding support from Eva. She gathered a shortlist of homes which matched our criteria. Her speedy response was a game changer. This support meant that our journey with mum felt possible. Eva paves the way with compassion, diligence and deep knowledge of the care sector. And for that we will be forever grateful.
I am in the early stages of finding a home for a relative with dementia, I want to get it right first time. This service saves me contacting each home as you have all the information of homes in my given area detailing availability, CQC rating and so much more useful information. I am going to view two of the homes on Monday. The most surprising part was your follow up call to me to find out how I had found the site and providing useful tips when viewing the homes, also what benefits I might be able to access for my relative. Your staff are so kind and compassionate at a time when I am feeling exhausted, overwhelmed and upset, you were there for me also and have suggested support sites or calling you back. Your organization is truly amazing and I was blown away by the care and compassion. Many thanks for your help you have really lightened my load.
Joe was fantastic at giving us a shortlist of potentially suitable homes for our Mum, as well as a very useful checklist of questions to ask, and advice on how to apply for attendance allowance. Very efficient service.
I wasn't looking forward to mum having to go in a home but lottie talked me through what to expect and answered all my questions. They were really friendly and helpful, a very positive experience
Very helpful, prompt and empathetic. Am following up on all the advice that Lottie gave me. Thanks Lottie!
Made very helpful suggestions and everything went smoothly thanks to their direct contact with home care providers.
I spoke with Klara from lottie .....I had no clue what to do. Klara was so helpful, giving me information and a facebook link to be able to talk to other people living with loved ones who have dementia. I have a road to follow and lottie in the back ground for help. What a wonderful service to have for free. Well done, Lottie, and thank you, Klara.
I cant praise Klara enough after speaking weith her today she was very understaning and extremly helpful and I now know things i didnt know thanks to her willingness to help and make suggestions to help me to progress she is also avery good listener and sounds very kind she is also very inderstanding I really feel she has helped me to broaden my knowlege in a subject wihich is in my opinion a bit of a minefield and can be very daunting I would not hesitate recomending anyone in my or a similiar situaition to speak with Klara she has great empathy Thank you so much Klara I will be in touch
Helpful and friendly
I received a call from Lottie today and Katy dealt with my enquires about care options for my mother with excellent professionalism. She listened to my concerns, asked questions, and gathered relevant information. I felt positive after the call that choosing Lottie was a step in the right direction.
I took a call from Kathryn at Lotties. She was extremely helpful and knowledgeable. She is currently assisting our family in locating a carehome for our father. Kathryn has given me confidence that we can locate somewhere suitable. I’m extremely grateful to Kathryn for the service offered.
Being kept up to date with all necessary information that was relevant to my enquiries. Excellent
Lottie care services came up easily in an online search for domiciliary care in my postcode area. It was very easy to request more info on services and pricing which arrived in my inbox from 5 different service providers in my area within minutes. I received 3 phone calls from service providers the next morning, plus a call from lottie manager herself to ask if I needed any help. I arranged to have 2 care needs assessments, and the Lottie manager emailed me info on how to prepare for them/what to expect. I am really impressed by the ease of using Lottie services and by the friendliness and efficiency of everyone I've spoken to so far. I can highly recommend .
Lottie provided lots of information and help relative to getting a care package for my Aunt. A real godsend as I knew little about the system.
Made looking for a care home a whole lot easier. Really grateful for the service.
i reached out to Lottie for some advice and had a telephone call less than 24 hours later. The Care Expert listened to my request and provided useful guidance within hours. I highly recommend.
I spoke to Kate at Lottie - she was very knowledgable and empathetic to my situation. She offered detailed advice then followed up with an email with further details within about 30 minutes of my original call. The information I’ve received will help me move on further to sort out care. I also know that Katy will provide any further assistance I need.
Clear, friendly and informative without being overwhelming. Only just started the process but it is helpful to have a sympathetic person who can provide useful advice.
The person I spoke to listened attentively, to understand both my parents needs in order to help me find the right home for them. We are in the middle of this process and, having no previous experience,I was given knowledgable information which points me in the right direction.
