Unit 7, 2nd Floor, Woolyard, SE1 3UD, Bermondsey, GB
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After an initial misunderstanding, I received a follow-up call from Hannah and the glitch was explained to me. I was assured that my concern was noted and told that every effort would be made to find a suitable property for us. I am more than happy to revoke my previous review and thank lottie.org for their help in this matter.
I heard about Lottie on Radio 4, so when I needed help to find suitable care for my partner I made contact with Lottie. Their care, listening and patience in finding out about my partner's needs was first class and they made very suitable recommendations for me to follow up.
A nice friendly, compassionate and understanding chat. Also greet further advice. Thank you
Questions answered clearly and well explained.Very helpful lady on the end of the phone. Angela Bee
Friendly and helpful I was contacted and offered assistance with looking for a care home for mum after visiting their website, which is a weight off my mind as I was not getting very far searching on my own. They offered advice and would follow up with an email. They were friendly and polite and look forward to making some progress.
I found your service very helpful. However, could you please tell me how your service works, what happens to advert once submitted, how long is it advertised, how can I amend/delete etc.. ******* Following this review, I received a call from Lotti and explained me the process and answered all my concerns and more. I now rate them 5stars
Eva is fantastic! Thank you!!!
Given a good choice of potential care organisations without being continually contacted by same people
Really useful knowledge on some technicalities around care home contracts; Katy was responsive and very helpful
The site gave a good comprehensive list of care homes base on a few simple but relevant questions. It made the job of searching for care homes simple. The homes listed were all of a good standard and they were proactive in contacting me for information on our needs. This was all done very professionally with no hard sell. They all showed a real interest in our requirements and gave some useful information to help with our search.
Karla at Lottie has been wonderfully helpful, I was really struggling to find help and she took so much of the load. Because of her we have sourced the help we need for my mother in law who has dementia and I am hugely grateful. Added to this she worked with great kindness and understanding, I felt throughout that she had really listened which meant I had confidence in the solutions she found for us.
It was great to get some advice on a subject I know nothing about. I am very grateful.
Choosing care facilities for an ageing relative can be very daunting - Becky and her manager (Emma) were exceptionally helpful and knowledgeable about all aspect of the services Lanercost can provide and many more aspects we are only just learning. Lanercost itself is perfect.
Joe contacted me after I had phoned several homes without success, I explained what was required, and within a few hours he came back with the perfect care home for our family member
Klara was really really helpful and friendly and made the job of finding respite care for my mum so much easier. She also gave me helpful information about attendance allowance. A very stressful few days became a lot calmer thanks to Klara and I will definitely go to her if and when I need help again.
Very supportive. The website was very useful in identifying potential care homes for my mother. Having no idea where to start, Lottie has been invaluable. The chat with Joe was very reassuring
Joe the care expert was really helpful and tried to get the best care for dad and kept me up to date with all recommendations.
I can’t thank Eva enough for everything she has done for our family today. I came off the phone and said to my sister an Angel has been in touch because that is how it felt. Nothing was to much trouble she couldn’t do enough in such a calm and professional manner
Excellent service provided all information required to assess my care needs. Thank you.
Fantastic !
