Company Details

This is a nightmare company. I paid a deposit for shutters in November 2021, promised to arrive in April, after weeks of chasing for an answer no response I've cancelled my order. I have now been waiting for over one month for my refund. Shonky, dodgy and so unprofessional I don't know how they are still in business. Worst experience and company, do not use them Customer Number is CN 267571 I’ve been told the refund has been approved for payment a month ago and no refund. I’ll will need to seek legal action to have it returned, despite not having received my product ordered in November 2921 I have to follow up and follow up again and again for the refund. Shocking service

Bad communications. Bad customer service. Highly misleading delivery time frames. Was told a time frame of 6-7 weeks. Its been 3 months! I've had to constantly call to chase. When asking to speak to someone to get a refund I was told that the person was away on a course for a couple of weeks and no one was taking charge of the role. Bordering on criminal with the fact that they have taken a deposit and have not delivered. I would never use them again and would suggest that nobody uses them.

Beware. This company is very unprofessional and unreliable. Nightmare experience. Measured, quoted and paid in November. Long delay in installation only to find curtains didn’t fit. Promised to re-hem and return. That was weeks ago (it’s now March) and they won’t respond to emails. AVOID. ND, Bondi Junction NSW. PS: installer finally arrived today (18 March 2022) but was once again unable to install the curtains because he had left the tracks back in the warehouse! Refused to go back and get them to complete the installation today and insisted I make yet another appointment for installation. This staggering incompetence should not be rewarded with your custom!

DO NOT USE THIS COMPANY. Wrong Order 3 times, blinds still not in a year later, Promised by Linda one of the directors we would get a refund. NOT A CHANCE. THEY LIE. $30k damage when they hit a water pipe ( not their fault according to them and the guy from Belrose laughed). Worst company I have ever dealt with

We had a very long and unprofessional experience with Kresta. Here were all the issues we had: - 19 March our floor-plan was sent through to Kresta - It wasn’t until 6 months and 2 weeks later that the job was finished - The house had to be measured up twice, as the first measure was wrong in numerous places. Even the second measure was wrong for the shutter. - Saturday 28 August - blinds and sheers installed. However, sheers in the living room and dining room were touching the ground in places (poor installation) - Thursday 2 September shutter installed. The shutter was the wrong size and was cut to fit on-site, the finish of the cut is rough. The installer seemed to be under pressure from his superiors to install the wrong shutter. - We were sent an invoice for a bill we had already paid - The installers didn’t know if we’d fully paid, when we had. Poor communication between installers (contractors) and Kresta - Poor communication about installation - we had to email Kresta a number of times to follow up and ask THEM what the next step was. It was as if there was no action on our order until we emailed Kresta Requests: - we requested a partial refund for the rough shutter job and for the general inconvenience, however, we received no reply from Kresta.

Unable to get through to KRESTA Victoria. Is there no-one there to take calls and answer queries to follow up my order. Paid in full but cannot contact Kresta HeadOffice to follow up either.

We accepted a Kresta quote to do the whole house with roller blinds and shutters. The roller blinds were fine but the shutters are a disaster. They missed one window (4ft x 2ft in the middle of the lounge) completely and the blinds for the bay window didn't fit. They put in an ugly temp solution for the bay window without consulting us and say they won't do anything about the missing window unless we give them another $300. Our lounge is a laughing stock and trying to negotiate a solution with their customers service people is a joke. If you're looking for blinds, try somewhere else.

Great service ! Installation went really smooth loved our products. Especially appreciated the level of service their installer provided. Thank you!

From the the quick response for a quote to the final installation everything has been smooth and professional. Quick turn around from deposit to install, less then a week! Let's not forget the price and product. 10 out of 10 would highly recommend and plan to get more doors in the future done.

After 15 years using Kresta blinds, we chose to replace our blinds again with different products. At the time their product expert responded quickly to my request as I had to liaise with my trades to give them access. Second meeting had to be arranged as I had to get my wife on site to decide for the fabrics for the curtains. They tried their best to match my availability the discussion went smooth. Our curtains had to be installed in several occasions as we had renovations in different parts of our house, the installer was really friendly easy to talk to. Now we got everything installed a few months again. I must say they look fantastic. Our experience has been great through out the years.

I got our curved S wave curtains fitted a few months ago. love them so much as I could not get other companies to tailor what I needed at the time. Compared 3 companies their prices come the best as well.

Great service from their NSW team as they kept me well post with the installation situation during the current lockdown. as I would not like to expose myself to any risk. Previously had my rollers installed by them a couple of years ago, liked the material and design, would not hesitate to come back again in the future.

Don't even bother with these guys, I paid for curtains that were meant to be in in May and still don't have them (five months later), management won't respond and have now had to go to NSW Fair Trading and the ACCC - save yourself the wasted money and energy and find someone else!

BLOODY HOPELESS TO DEAL WITH!!!!! had shutters fitted 3 months ago, some were faulty and some made completely wrong so installer did not finish the installation. Have contacted them numerous times since but either get no call-back or some attempt to fob us off. STAY RIGHT AWAY from this company! They are unscrupulous dishonest cowboys that provide low quality products, then take your money and run!...never to be heard from again.

Avoid. Ordered house lot of shutters and paid deposit in early March. Was advised 12 weeks to deliver and install due to COVID shipping delays, etc. All good. Then crickets. Chased in July. No response to emails, calls get engaged signal. Made contact via contract installer. Order hadn't been made. Offered to make (another 12 weeks) or refund. Took refund option but haven't been paid despite lots of chasing and promises by installer. Worst customer service ever. UPDATE: So I contacted the person who responded to this post. I have no idea why someone from a chinese dairy company was contacting me about a NZ/AU blind company but I went with it. They asked for details and said someone would call me within 48 hours. Crickets for another week. Emailed them again. Got a call this time from someone at Kresta in Auckland. Said she was emailing my details to the regional manager and they'd be in touch. No-one was in touch so I called back at the end of the week and got a different person who said she'd email the regional manager and ask them to call me. Wouldn't give me the managers name or contact dets. It's another week later and nothing. Worst customer experience EVER! Don't give Kresta your money!

COWBOYS. DO NOT USE!! TERRIBLE company we paid upfront, the wrong blinds were installed, (the installer that came was suggestive?!) have waited 8 months for our blinds to be replaced and every excuse in the book has been used, the receptionist is rude, no one calls back and it's just lie after lie. We are now taking them to the small claims court. They should not be trading!

DO NOT USE THIS COMPANY YES IM SHOUTING! Never have we experienced such terrible customer service. It’s been nearly a year and nothing is right. Firstly we were waiting for installation only to find they had lost the entire order and nothing had been made. Then the blinds and shutters were all the wrong sizes when they arrived. This is through Albany Auckland branch. We still haven’t got the correct ones They don’t turn up when promised, they come several times to measure the same thing Beyond incompetent

Shocking, 5 months later, still waiting for my order. No one cares at Krista, they are very unprofessional and lack integrity. They never call you back or respond to emails and nothing us their fault. Do not do business with them, you will regret it!

Nightmare company. They had to make our blinds three times before they matched colours and weren't a joke. Eventually after a year we were reasonably happy. but now..the cords on our premium wooden Kresta Venetians have started breaking 2.5 years after they were installed. But the company A- took 6 weeks to reply to us and needed to be prompted about 6 times and B- now have replied to us saying that seeing as we are 6 months over the warranty they won't offer us any help or repair whatsoever. Would strongly suggest not going with this company.

Unfortunately I had to give a 1 star this company is not worthy of that! Please I urge everyone to stay clear of this company you will regret it! I wish I had of read the reviews before I purchased last November! I am waiting for my correct curtains they tell lies and do not return calls I am lodging with fair trading today and contacting a current affair this needs to stop! PLEASE do not get involved with this company.