Company Details

This is an edit of a previous 1 star review. Logistical issues meant my order, which I needed for a particular date, was significantly delayed and, although initial communication about this wasn’t great, once they made contact Vickie and colleagues at kitchenknives.co.uk did everything they possibly could to provide me with the information I needed and check the status of my order, providing regular updates (including status with DPD). All at the busiest time of the year, and even though my order wasn’t of a particularly high value A sign of a good company is how they deal with things on the (rare) occasions when they don’t go well, and in this case kitchehknives were excellent. Would definitely recommend them.

Absolute waste of time company, ordered 08:00 on 1st December, they state next day delivery, I gave it a week or so due to strikes etc, emailed asking where order is, no response, now it is a week before xmas. I have no contact or info from this company. My online order account still says processing, the price has even dropped for the same knives I ordered, so clearly someone is working there......or they are about to go bust, take peoples money and don't deliver then go bust so saves them refunding. ****AVOID***

Easy transaction, fast delivery. Very pleased with the whole experience.

Parcel has been delayed for 10 days. I emailed and have not had a response. I rang and the phone lines have been disabled. I ordered for a Christmas present and it has been lost by DPD. I want a replacement sending so I can get it in time for Christmas but I can’t get in contact with anyone!

I was very concerned about the negative reviews, however I had a very positive experience. Ordered a chef’s knife late afternoon on 13/12/22 and it was received this morning 15/12/22. Cannot fault the product or the customer service. Will definitely use this company again.

Order number 1200092270. Black Friday con to lure customers into their website. 53% off a three piece much sought after heston pan set. They said that they accidentally left it 'in stock'. But if you check their company accounts, this isn't a tiny company with a few staff. They knew what they were doing with a big offer and then trying to swap for other items that were indeed in stock. When I then spotted the individual items that made up the same bundle were still in stock, they said they were showing incorrectly too. I don't often write revIews, but these guys aren't about customer service as a brand. They are focussed on an aggressive marketing plot plain and simple. Very disappointed not to get the pans after weeks of research.

After reading a terrible review for this company I was worrying that I wouldn’t get my expensive knife block that is a present for my son. The poor review could not be more wrong. This is an amazing company to buy from. I did also have issues with the age verification. There is a glitch in the system. It happens. I then rang up and the phone was answered immediate by Carol. She was so helpful and stayed on the line whilst I sent my driving licence through, Checked it had arrived and then confirmed that my knife block was in stock and would be sent out to me immediately. I received it the next day (today) and am so pleased with it. I do a lot of online shopping and would absolutely use this company again and would 100% recommend them.

Unnecessarily complicated ‘automated’ age check that didn’t work during checkout, despite paying with a credit card and providing electoral roll details.

Wish I have check on Trust pilot REVIEW before I placed my order! I purchased my carving knife (order ref: 111524) on Saturday 03.12.22, so the website sent me to verify my age and I did! I had it so many time and it keep failed as the system is USELESS! so today MONDAY 05.12.22 1210 I rang the company Women answer the phone told me that I need to sent my passport & photo id which include my home address and I did! BUT WHY USE THE AGE VERIFICATION PAGE WHEN YOU STILL NEED US TO SENT OUR PHOTO ID?? WHY NOT JUST SENT US OR STATE THE FACT YOU WILL NEED ID TO BE ABLE TO PURCHASE ONLINE???? I WILL MAKE SURE THIS WILL GO TO ALL GROUP CHEF'S PAGE ON FACEBOOK "DO NOT BUY ANYTHING FROM THIS COMPANY" DISGRACE!!! PLEASE DO NOT USE THE REQUIRE BY LAW AS YOU FAIL TO INFORM IT ON YOUR WEBSITE WHICH PHOTO ID AND PASSPORT IS REQUIRED!!!!!

Great company to deal with, good website, accurate stock levels, efficient shipping and great prices. I've now used them 3 times, perfect transaction every time.

I’ve purchased a knife weeks ago and I haven’t received it.. NO call from the company or an email. Then after a week I decided to call the company and they said age verification needed. So I’ve send my passport copies and documents. After they have send me an confirmation email by said thank yu and we will dispatched… after week, again I call them to find out and they asking me again age verification and they don’t have it.. this is braking consumer rights and holding their money for no reason is a illegal. Also Customer Service Manager call LUCY WILLIAMS was very rude over the phone and she hanged up 3 times on me by saying I’m shouting.. I wasn’t shouting at all.. when I pointed their mistake she started to be very rude instead of apologise for their mistake.. She doesn’t no how to speak to a customers at all.. very Rude and disgusting manner. I think because of this sort of a third class, rude manner employees I believe company loosing a lot money and customers and their company reputation and name which they carry for last many years.. like I cancelled my order. I would never ever buy anything from this company ever because of the way they trying to scam customers and rude manners. Also I will release the conversation record between me and Manager LUCY to show the world how rude they talk to paid customers.. and you all can decide. LUCY you are a VERY BAD MANAGER. And Im so disgusted about the way yu speak to customers. You are the most baddest rudest person I’ve ever spoken to over the phone in my entire life. I will take the legal actions for holding my money for long time and not processing my order. And never even contacted me to say.. it’s just like they wait until we forgot about it.. lol DONT EVER USE THIS COMPANY.. UNLESS MANAGERS LIKE LUCY WILLAMS GO AWAY FROM THIS COMPANY AND DO FAIR THINGS ON PAID CUSTOMERS.. SHE GAVE ME THE MOST HORRIBLE PHONE CONVERSATION IN MY LIFE IN UK. Disgusting…!!!

Great selection of knives, great communication, shipped very fast, and arrived very fast! First time using a nakiri knife - it's great for vegetables!

Efficient emailing of voucher and my son has now purchased the knife he wanted.

I am very please with my Wusthof paring knife. I have 3 other Wusthof kitchen knives and this new one is of the same quality. I bought the pair of honing guides out of curiosity (there was no extra postage costs , as a result of the knife purchase being > £50). I have tried them on a few of my knives but unfortuneatly the angles don't quite match, so would end up taking off more steel than I need to. They hold a strong grip on a knife so don't wiggle around so I think they would be helpful in cases where the angles match up. I have a few more knives to try out

I had to threaten legal action to get the goods ' This is a purely factual account of my experience with Kitchen Knives and can be backed up with evidence. Statements in brackets are for clarification. I ordered a set of knives in mid-September to the value of over £675. Kitchen Knives stated a delivery date of 23 Sep. The knives were not delivered. On 29 Sep I contacted Kitchen Knives to establish the delivery status. The company insisted that the knives had been delivered and signed for. On 3 Oct, the Sales Office Manager stated that "I can see that the parcel has been delivered to number 15 (wrong address) so I would ask if **** (the intended recipient) can go down to this address to collect the parcel as due to the time that has elapsed (6 days) we are limited with what I can offer." On 7 Oct, they appeared to place the onus on the courier to resolve the delivery mistake but did not offer any resolution if the courier was not able to recover the knives from the wrong address. I responded that it is the responsibility of Kitchen Knives to ensure that the intended recipient receives the goods and, over the course of further correspondence, asked for a replacement or refund. At no time did Kitchen Knives voluntarily offer any resolution until I stated that I would be pursuing a claim under the Consumer Credit Act 2015. After further correspondence Kitchen Knives offered to deliver new knives. The attitude of the Sales Office Manager seemed to be that the purchaser is responsible for the delivery of the goods even if Kitchen Knives or their courier deliver to the wrong address. They appeared to have no idea of their responsibilities in law or even to care whether the they fulfilled their contact with the purchaser. Given that it was not until I threatened Kitchen Knives with legal action that they offered to deliver new knives, I have a clear impression that would have walked away from the issue had they been able to do so. I would never do business with this company again.

Good service, good knives.

The item ordered was exactly what I was looking for. The knife arrived very quickly, and was exactly as expected. So, speedy service, and a great product!

The products are quality, professional knives. They arrived swiftly and as advertised. The price was reasonable for the quality of the product.

Exceptional customer service and real value for money

excellent service providing a very good product