Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
I needed to get an item delivered in time for Christmas - Karabars' customer service team were extremely helpful and quick to respond, going beyond the call of duty in order to ensure the present arrived on time. A great service and product - thank you.
Great bag arrived next day as promised
Did not use yet, but they look high quality
excellent service, lovely telephone staff, could not have been more helpful..good product for price.
Nice good looking suitcase
Great service on the phone. Happy to hand pick & measure item. Very quick delivery.
Just the thing for on-board luggage. It's neat and tidy...cool colour...and great price. For me, it replaces a bulkier model, but it holds the same stuff. This is way better. It goes for its maiden voyage quite soon.. Thank you.
Fantastic website, excellent service, rapid delivery, competitively priced. If only all online retailers could be like this one. Many thanks Karabars!
Good experience overall
Had really good experience, good prices, very kind and helpful service. Ordered on Sunday evening had my delivery on Tuesday just before Christmas.
Have ordered a number of times... easy order process and great customer service. Delivered on time... every time
A fantastic choice of luggage, in an array of sizes and colours. This is the second time I have used Karabars and would certainly use them again and recommend this company. My purchase was for cabin luggage, which I found and am delighted with the product. The delivery was very quick and very well packed. The prices of the luggage was very competitive and very good value for money.
Lightweight good price measurements accurate delivery on time
Will definitely be back, great service, great products
Cases arrived packed well and very quickly after having been ordered. Plenty of choice on the website and we were happily persuaded to buy more than we intended! Very pleased with what came.
Would definitely recommend! The suitcase is fantastic, exactly as stated in the description, yet colour is a lot nicer! Shipping was free as well, and delivery was really fast! Will use again!
Really needs this product to be the sizes as specified and it was. Thank you .
Bough several branded backpacks. Great offers and fast delivery.
Great for keeping foods at the right temperature.Love that it has a insulated side pouch for a can or a bottle.Love the fact that it has large front and back pockets.The only negative is the Velcro section at the bottom that keeps the trolley to the frame easily dislodges.
I ordered 2 cabin sized suitcase in the afternoon and they were delivered the next day. The quality was perfect and cheaper than amazon, with free delivery to seal the deal. Nothing really to not like. Shame all companies can not perform to this standard.
