Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
after buying a suitcase which developed a flaw we notified Karabars who immediately offered us another case without any delays or messing around.Would recommend this company for reliability and the professional way they handled this matter.
Speedy delivery and good quality case for good price
Good value + speedy delivery
Going to use the product for the first time today but it looks to be very good quality and the service and delivery was first class
I recently called Karabar to enquire about buying a replacement wheel for my suitcase. The lady on the phone checked and found my suitcase was still in warranty. A few days later I had a brand new suitcase. Fantastic service.
Easy to order delivered within timeframe good sturdy robust cases. A bit taller than anticipated
First class website which delivers what it promises to do. The cabin bag I purchased was really well made and uses good materials. Delivery was quick and I would certainly recommend this company which deserves it 5 Star rating.
What a great company, karabar are. There customer service is exceptional and I would highly recommend them. The two suitcases I brought are excellent. There was a small problem with the delivery company but karabar took care of it straight away. The two lady's I spoke with are a credit to the company. Keep up the great work.
Quick service, excellent product, very pleased, would recommend to others.
Fast delivery, great product, great price! Very happy with the suitcase that I purchased, I had never heard of Karabar but decided to take a chance. The delivery was very quick, I ordered on a Thursday and received my case the following Monday (Free delivery!) I am very please with the suitcase and I will definitely be recommending Karabar to friends, family and colleagues. Thank you!
After on-line purchase, was kept informed of dispatch and delivery date via e-mail. Item was as advertised and I'm happy with the goods and the ten-year warranty. Would recommend this company and would be quite happy to use them again for further products.
Looks like a robust cabin case which meets our needs at agood price.
Great customer service,top class, perfect
I bought 2 of the 40 inch roller holdalls and 2 rucksack and I have to say the quality is excellent, they are huge enough for all your holiday needs but still extremely light. Highly recommended.
Bought 2 suit case's for my holiday.cut a long story short they both handles on the case's were broken.rang Karabar to see if I could replace them but the case's had been discontinued so they gave me a credit . That's what i call customer service
The best company I have ever dealt with, customer services are amazing, replays really quick, a lot of company could learn from Karabar, can not praise them enough Thankyou
Nice to deal with human beings, not machines!
The case which was ordered meets expecations. Annoying that initially incorrectly overcharged, refund made after telephone conversation, no action, email produced prompt response and refund for the overcharge. Delivery absolutely dreadful, ordered on a Sunday expecting delivery by following Friday, eventually arrives on following Wednesday pm. Litany of thin excuses from Yodel!
Very good service thanks
A great case at a fantastic price delivered within a few days and delivered Free of charge an offer that appeared too good to be true really was a fab buy.
