Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Very good abd speedy communication. Had a slight issue with first purchase which was sorted out immediately. Bag itself looks very good quality and build + has 3yr warranty and was a good price. Most definitely will be using Karabar again 👍
We recently bought two different cabin bags from Karabars, both of excellent quality, and extremely well priced. Very pleased with the quality of build...one comes with a 10 year guarantee too, which for something so cheaply priced is amazing! We will definitely look out for more Karabar products in the future...great designs too!
On the whole I am quite pleased with the shopping trolley although I swapped its wheels with those of my old one which are sturdier than yours and also a leaflet explaining how to put it together would have been helpful I am not sure if I have it right now, a little fiddly and would like to know what the "hook"is for which is hanging off the handle and the large "pocket" which is not a pocket at all. Apart from all that I am happy enough.
Fast service received and product was excellent just as described.
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I found the website easy to navigate round and very clear. The item arrived quickly and well packed. Very pleased with the suitcase at a reasonable price.
Cannot fault anything - the quality of the suitcases was outstanding, and a third of the price of similar cases on the high street. The delivery was amazingly fast (ordered on a Sunday evening and delivered on the Tuesday). A great experience; I wouldn't hesitate to use this company again :-)
very quick and prompt deliver- have yet to use the cases
The company took my order and debited my credit card when the item ordered was not in stock
It was great.. value for money and time..
Telephone order was placed and the service was very good. very helpful in sorting my order as I was unable to order online.
An excellent fast and efficent service had my case within 2 days of ordering... well done great service.
straightforward purchase, delivered very quickly.
Very pleased with bag. My son will be using it daily as he im a PT it looks well made and sturdy enough to cope
Great cases, really pleased with them. Good wheels, love the internal zipped divider in the big one. So glad my old one 'broke'!
Excellent lightweight 4 wheel cases. Set of 3 with hard shells. Fantastic and easy to wheel around. Delivery really fast and well packaged. Would buy from them again.
I have rated Karabars 5 star as the suitcase I bought approx one year ago arrived without problem. My recent order was not delivered by Yodel on stated delivery day as they claim "failed delivery" at approx 12.30pm. I was in the house my other half outside all day, garage door wide open, front door open, never saw a delivery van all day and no card left. How could this be failed delivery. Phoned customer service at Karabars (4 times) and have got to rate their customer service 5 star the lady was so helpful. She is a credit to their company. Guess what cannot get in touch with Yodel they close at lunch on a Saturday. Yodel are a shambles.
I contacted Karabars customer service prior to purchasing and my query was quickly resolved. Product arrived in a couple of days and although I've not yet used it it looks very good quality for the price paid.
Another addition to our travel set. Quality guaranteed with Karabars.
Good company to deal with, quick ,efficient and no hassles.
