Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
What more can I say ?
We received an excellent service from Karabars
Karabars offer (a current example) Slimbridge Barcelona, which arrived promptly, and seems quite good.
Goods arrived speedily and the price was very good!
I was looking for a case that I would be able to easily try spot coming off the travellator at the airport, I have found it in Karabars Cities suitcase. Good and sturdy yet very light. I love how the inside is separated into two compartments. Roll on my holiday
the whole experience was a joy. the website was easy to navigate the history of the company was fascinating and made me want to work there. the lugage arrived on time. I spoke to Debbie for a delivery date and she was very helpful the luggage looks great and the price was very competitive overall excellent.AAAAA+++++
I had bought some suitcases a while back and one of them was damaged during one of my trips. It had cracked. It was still within the warranty so I contacted karabars and informed them about the fault. They replied to me asking me for pictures of the fault, after which they send me a code for the value of the bag to use on any purchase on their website. I was extremely pleased with how polite and quick to respond their customer service team was.
Right price, right delivery,pleased with Jeep cabin suitcases ,excellent
after I orderd my cabin bag from you I looked for something else on amazon and see the same thing cheaper , I was suprised as I thought buying from you would be cheaper .
A good company to deal with, i recommend them
So pleased with cabin suitcase and it arrived before it was due to.
Prompt delivery. Spacious suitcase and excellent value for money.
I found this website by accident and I'm glad I did, I found a suitcase after searching several sites , and the price was excellent. I love the colour, super lightweight on 4 wheels, can't wait to use for my holidays. Delivery was exactly when it said , If I need luggage again I will definitely be using karabars again
Ordered large Jeep holdall at short notice, it arrived early and was even better than I expected,great value!
The case is of good quality and at a reasonable price. The item arrived promptly by courier and there was 20per cent off for ones first order. What most impressed me though was the customer service: when I called to ask exact measurements including wheels and handle, the lady went off and measured it herself and then called me straight back. She had a sense of humour too.
Just received two Verona cabin bags. First impression, before using in anger, is that they are very well made.
I bought a Berwyn travel bag, a slim bridge mora small cabin bag and two members Jackson multi purpose travel bags. All bags were very good quality and just what I wanted.
Good price good service would recommend to a friend
Arrived earlier than estimated delivery. The product material is good and I loved the design.
Unlike every other UK retailer from whom I have ordered goods to be shipped to Jersey, Karabars refused to deduct VAT at the time of payment. Instead, they expected me to to go through the hassle of claiming the VAT back from HMRC. I ended up buying a better item from a competitor who rightfully deducted VAT.
