Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
A great product. Speedy delivery. Only one criticism: there should be a simple assembly instruction sheet. It took a few minutes to figure it out - and I suspect that most customers for this product are elderly!
Great Products
very good case, robust and brilliant colour. really good value for the price. will recommend to friends and buy more.
Very speedy delivery and real bargain prices.
Great sellers, easy ordering system, quick despatch and good prices.
Very impressed with product and delivery.
Perfect gooooooooooooooooooooooood.............................................................................................
As always no problem with Karabar's products this is the 4th case we have bought and are very pleased with all of them. The only downside in dealing with Karabar is there delivery company who are totally useless and a bad advert for them.
I purchased a rolling bag from Karabar's, it developed a fault, my initial report about same received a response within 10 minutes. A free of charge replacement was dispatched to myself. Thank you so much for your superb service. Five stars.
Quick, efficient, friendly service. I've already recommended them to an associate in another small company.
Very helpful knowledgeable sales advisor. Delivery service excellent
Brilliant product as described. This is my 2nd Karabar purchase - as a gift this time - both are of excellent quality and superb value for money. The service is first class - I ordered the latest item on-line on Sunday. I received an email on Monday to say it had been dispatched, and it was delivered on-time on Tuesday. If only all companies were like that........
I ordered my suitcase last Sat for a flight the following Sat morning. I ordered one that specifically matched the new cabin bag dimensions at Flybe - 55x35x20. I received no confirmation email from karabar, but despite this the suitcase did arrive on time for my flight yesterday (it got delivered on Friday so delivery took almost a week). I arrived at the airport yesterday fully expecting my new suitcase to fit into the new sizers... and it doesn't! Luckily I wasn't stopped at the airport but it's safe to say the item will be returned this week, as it has been incorrectly advertised and is not the size it says it should be.
Great service and bag arrived within 3 days
Lots of choice. Easy to look through web page. Wonderfully quick delivery. Very satisfied with my purchase. Thank you.
Arrived early and good quality product exactly as advertised.
Karabar a good name in suitcases. The wheels are good the suitcase, is light and easy to pack. affordable cabin luggage.
I have ordered on two different occasions' and on both occasions and both orders they have been excellent would definitely older from them again.
Great product delivered on time at a good price
The suitcases were as described, arrived very promptly and were well packaged. The size was just what we needed for cabin baggage and we are very pleased with the cases.
