Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Only got 1 case delivered and had to chase up the delivery of the 2nd case. 2nd case 2 days later even though ordered together..!! 2nd case has a couple of loose threads around the zip closure.
A strong, well made bag that is very good value for money. I am very pleased with it.
Easy to view web site, simple to order, quick delivery and the case looks smart. Thanks
Flight case appears good. Very quick delivery to the door.
Very satisfied with the product. Will recommend it to others.
The product was delivered defective with one of the wheels broken.
We had 2 cabin size cases for over a year when my wife noticed stitching had come apart and then a retractable snapped. I checked the warrenty was still in date, and contacted Amazon to see what could be done. They contacted the supplier who contacted me for further confirmation and pictures of the damage. Karabar responded speadily to the problem and offered a full refund. We invested that on 2 more cabin cases that arrived the very next day.
The order came next day as I had paid extra. The bag was described. Good size. Cheap and cheerful. All I needed
Very prompt processing of order and delivery. Delighted at quality of suit bag for a good price.
Good communications and decent product for the price.
Ordered the luggage, was kept up to date with delivery. Arrived on time , very pleased.
Order was fine just wasn't the right shade of colour I wanted.
Excellent company and 1st class service. Highly Recommended.
We were very shocked at the speed our order was processed & despatched after we placed the order which in turn arrived very quickly. My wife was very happy with her bag which was great quality at a great price.
My garment bag was so good that I have purchased two!
Staff were helpful and obliging, The product was as I expected. I am pleased with my experience with Karabar.
Quality product at a good price. Paid by card Monday delivered free Tuesday. Great value great service.
Good descriptions. The bag was good quality and value for money. Prompt service and delivery. All very good.
Excellent service, I contacted the chat line as I had a mix-up on the order and they couldn't have been more helpful
Very professional and quick service. And the case is excellent value for money.
