Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Online customer service was great, product arrived quickly and couldn't fault the product at all. Will be buying here again :-)
Reasonable cases for the money, but paid for next day delivery (ordered before 12pm) and didn't arrive.
Good cases. Needed to call and ask something, and were lovely to deal with.
Replaced a bag without any fuss or argument quickly and efficiently- Thank you.
With my order I paid for express delivery . I didn't receive any despatch email and it was getting extremely close to the day that I was flying . I had to constantly call Karabar to track my parcel . Also buying directly from Karabar my item was double the price than buying from amazon from the same supplier . However the customer services were extremely helpful and saw that nobody had noticed that I'd paid express delivery . They did reimburse this together with some of the money that I paid for the item. Unfortunately on top of all this the zip broke .
I ordered a 79cm suitcase but a 55cm suitcase was delivered and money was taken from my account I tried to contact Karabor but though I got through to the options. When i opted for option 3 to speak to someone the phone went dead. I tried this 4 or 5 times. Because of the above i will no longer be using Karabor.
Still waiting for my delivery. After many email back and forth and still waiting. Bear in mind it was order 25 Feb. A lot of empty promises. If I am lucky I may get it next week. Regards
Fantastic value for the money
Couldn't have been an easier or better buying experience. First class service and a great product. Definitely recommended.
Lovely shopping trolley at a very good price. Very sturdy trolley which will hold a lot of shopping. Colour and pattern are great. Wheels needed to be fitted when received but very easy and no problem.
Very helpful over my problem with my suitcase. It took a while to resolve but the lady I was dealing with was very efficient.
My wife and I already have Karabar 2 wheel cabin luggage and are satisfied with Karabar's service and quality. 4 wheel now purchased for my wife as she said she would prefer this type. (The 2 wheel one is always toppling over.) Looks good and sturdy. Price very acceptable. We haven't used it yet but my wife is looking forward to doing so, particularly with the expanding facility for trips by car where a bit more packing space is needed.
good stuff worth of money
Brilliant customer services. Can't fault them.
It was just so easy to get the answers to the questions I wanted to ask using the online chat function (something I would not normally use on a website). Really helpful, courteous and friendly chat and they went the extra mile to suggest similar, alternative products when what I originally wanted turned out to have been discontinue. Well done Karabar.
The suit carrier is just what I was looking for
Bag was great value and delivery was quick very easy to deal with
Excellent service. Ordered suitcase and it was delivered the next day. Very pleased with the product.
The suitcase arrived with 7 days. Goods well made for this price.
I haven't tried out the carrier but it seems robust and so much cheaper than Antler or other "premium" brands.
