Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Order received very quickly and the product appears to be of excellent quality. The price was much better direct than through Amazon. Cannot comment on durability as the case is in Swaziland with my daughter on it's maiden voyage!
Whilst one case was snagged in a couple of places the customer service to resolve the issue was very good being offered replacement or discount.
Fast service, very nice case. Staff so helpful when I rang regarding case lock.
Emailed me once in stock and i placed my order. The suitcase came within two days. So easy to order. Would definitely use again
Credit given to replace a case still under warranty. Customer service were very efficient. Problem lay with most items being out of stock from April to mid June. There was nothing available suitable as a replacement. I was prepared to pay more money to upgrade case. I requested a notification when in stock email which I got in June by this time I had bought my replacement from a different vendor as it was required for a holiday. I eventually used my credit for a small weekend case (which I didn't require) at a lesser value. It arrived very quickly. It was the availability of stock that let the company down and not the customer service which was always excellent.
Good quality product and value for money
Meine Reklamation wurde anstandslos anerkannt. Ich erhielt eine Gutschrift und konnte den Koffer vorbestellen. Nachdem er wieder auf Lager war erfolgte die sofortige Lieferung. Bin sehr zufrieden, jederzeit wieder.
Excellent service, product as described and at very good price.
I needed a new suitcase in a hurry and the Karabar Evora Large 76 cm Hard Suitcase seemed to fit the bill. It arrived quickly and did not disappoint. It is very capacious and coped easily with a recent domestic holiday. I am not sure how it would fare at the hands of baggage handlers across the world but it comes with a 10 year warranty and so I imagine others have ample faith in its durability.
Very good choice of perfect suitcase
Good service quality item
Thank you for your service. I got my luggage very fast. Very good quality.
Excellent product.
excellent customer service
Received my case very quickly and was very pleased with it so much so I ordered a second one! And will be ordering a cabin suitcase very soon!!
Excellent quality and price and speedy delivery. Exactly what we were looking for.
valigia esattamente come in foto: materiali molto buoni al tatto, colori brillanti e spedizione velocissima. Molto bella. Consiglio vivamente!
Great service, good communication with me as a customer both by phone and e mail and very quick support when a problem arose
Very Good Service....exactly as promised.
Really good company to deal with. Excellent service and easy to contact.
