Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Great just wish the bag had a draw string to enable you to fill to top
Excellent price for a very good product and fast delivery. What more?
Excellant, fast service. Very help if needed to contact by telephone.
Great suitcase for much cheaper than alternative competitors.
It was a pleasant surprise to receive this order so quickly and with no problems
Excellent service, good price, quick delivery
Good product, as advertised, prompt delivery though left with neighbor without notification card through my letterbox, reflected in star markings.
Bought direct from Karabar as it was cheaper than buying their suitcase on Amazon. Easy to buy from their website, and the item arrived promptly without any problems.
A well designed and well constructed shopping trolley. We bought ours after seeing one in use in our supermarket. We have good (Rolser) trolley but the handle is fixed and does not fold like the Karabar. We bought the beige colour but now realise a darker colour would have been more practical. The trolley was packed well and delivered promptly. Included with the trolley were a second pair of wheels.
Great bag for the small price paid. Survived more or less intact despite two and a half weeks in USA. There are a lot of straps on the bag, which are all uneven in lengths and will detach from the stitching if trying to move a full bag.
i ordered a large bag with wheels on Sunday, it arrived safely on Tuesday. I was initially concerned at the lack of information but was reassured by the chat line facility who gave me up to date information on the progress of delivery. Excellent service.
Service is very good, quick delivery.
Very reasonably priced luggage. I like the vibrant designs that mean you are not constantly left staring at black, red and silver cases going round on the carousel!!
We had a problem with a suitcase bought from Karabar. I called and discussed further with Suzanne, customer services and the issue was resolved without any fuss or hesitation. I cannot recommend them enough and would like to thank all concerned for your help. Suzanne, you were a pleasure to deal with and are an asset to the company. Don't hesitate to buy from Karabar. Thank you Mark C
Excellent product! Very stylish and modern
I brought the Andalucia set of 2 expandable suitcases in black. I didn't have to wait too long for them and you can live chat to customer services team they where very helpful. The cases will not be used on monday when i go on holiday. Downside are the locks that come with the cases they very tinny/flimsy & not very secure.
god help by chat and quick delivery .. only 4 days
Perfect !! That's all !!
Initially had problems with the website as I was using Safari. After a quick call to Karabar customer service my order was taken over the phone and delivered in a couple of days. More than happy with the suit carrier, exactly as described and no issues at all. Would certainly recommend and use this company again.
Very helpful when my Jeep bag broke. Agreed to reimburse the full amount against a new bag (they no longer stock Jeep). New bag was a bit more money but it arrived and looks fine... and it has a longer guarantee period. Have yet to use it for a holiday but given their track record I am sure Karabar's after sales service will be fine if there are any issues.
