Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
I’ve bought two large suitcases from Karabar over the past three years, but they have both broken after just 1 and two holidays abroad. I complained both times because the soft cell (rigid plastic inside) had broken in many places, and the handles had been ripped out. The first suitcase was replaced by Karabar but I had to pay extra to get an alternative one of the same size. Unfortunately Karabar would not offer me another replacement for the damaged replacement one, even though it had only just been used twice. Their explanation (excuse) was that the warranty only covers damage caused whilst in the possession of the owner, and it does not cover any handling damage by airport staff. So we’ve all looked out of the window of the aircraft and seen the luggage being thrown onto conveyor belts, right? So would it not be within reason that any manufacturer of luggage should take into account the handling by airport staff and ensure their products are capable of withstanding this type of handling of the products they sell? Maybe the Karabar products should come with a warning label, “USE TWICE THEN THROW AWAY”. I've since bought a more expensive / superior suitcase, and I will never buy another product from Karabar. I guess you "get what you pay for"!
Good Price, easy site, easy ordering and arrived as requested. Really good experience.
Great suitcases and delivered when they said they would be.
Great company, always my first choice for any type of luggage
Really nice designs, very fashionable, bought 2 of the 4 wheeled cases for my daughter and she was so happy. Haven't used them yet but I am sure they will be fine.
The case I ordered had a flimsy handle so I returned it. Many times I've requested my refund. They have taken to ignore me!!
Next day Delivery - Needed case quickly- spoke to lady at customer services, she talked me through what to do when ordering online, for next day delivery. She also took my name and said she would look out for the order Fantastic customer service Case arrived next day, just what I needed - Great price too Overall I would certainly use this company again when looking for any kind of luggage.
Very good service! I was delivered a slightly damaged suitcase and they replaced it straight away!
Fantastic customer service.
Excellent quality bag although it is bigger than the 'upfront' description.
I paid for next day delivery as my daughter needed the case for a trip, however the item didn’t end up being delivered until 6 days after the order had been placed. When I eventually gave up waiting and cancelled the order (thinking it wasn’t actually going to appear), frustratingly it then arrived! Having now received the product although the design and build of the product appear to be okay, there is an intensely unpleasant odour which I can’t get rid of. The case has been airing inside and outside since being unpacked and it’s as strong as ever. As it stands I could not currently use the case because of clothing being infused with this awful aroma. On a positive note however the lady I spoke to periodically throughout the week was lovely, very helpful and with great customer service skills.
Great product and delivery time etc
Waited 5 days for next day delivery and they still haven’t turned up. Shocking
Excellent cases, excellent service, excellent price!
Great price, postage and packaging
Cabin bag dimensions accurate. Item smart and stylish, robustly constructed. Online ordering simple and delivery quick.
the suitcase arrived very quickly. it is a lovely suitcase and works really well.
No problems at all. Second case I've brought from Karabar. Will be back for a third when necessary.
Great sturdy bag, robust and holds all my work items perfectly. Arrived quickly, I would highly recommend.
Arrived sooner than expected. Driver very helpful and cheerful. I would recommend this company.
