Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Suitcase is amazing!!! Just didn't receive an email about when it was shipped is all
Quality products, speedy delivery. I would highly recommend & make further purchases in the future.
I would definitely recommend shopping with Karabar. I Had an issue with my order (totally my own fault) which was sorted immediately by Amy in customer services. Contact was excellent and very helpful, I even received a call on a Sunday to let me know how the order was progressing. Excellent service and a great product.
Quick delivery. Haven’t used them yet, but the outer shell is flexible so shouldn’t crack. Looking forward to trying them out.
Great delivery, but no communication, no email thanking for your purchase
Appears to be well made, but time will tell, other than that the item is exactly as described, and has the ability to hold 3 suits easily. Looks good as well.
The cabin bag received was poor quality.
Fast, free delivery. Good product and good price
Quick delivery and excellent quality for the price.
Great delivery - I ordered at 1.30 pm and delivered next morning.
Fast delivery, very good case
Quick delivery and appears good value for money. Not used as yet but appears good quality luggage and is as described. Bought a pair and received in pristine condition. Proof of the pudding will be at ryannair check in but having measured the cases they appear to be in the right size for a carry on bag.
Prompt service. No problems at all
Bought a cheap & cheerful flight bag. Well made & good value for what I paid. Excellent customer services
Great product especially for the price. Good customer service as I had to query why the suitcases hadn't been delivered when I paid for next day delivery. Delivery charge refunded and team member checked where the order was with Hermes. Hermes weren't great and would have left three large boxes out on the street when delivering on a Sunday rather than the next working day as advised. Luckily my neighbour took them in.
Good price and good product but not fully tested so not sure if the bags any good on taking the betting from the airport yet. No comm on processing the order or the delivery of the items. Have to call them to find out. Only time will tell if the bags are any good and that the 10 years warranty is any good as well.
I haven't used the product yet. When I do I will let you know. Until then please don't keep emailing me.
Excellent service-my daughter is thrilled with the new Paris cases!
Cases were delivered on time and in good condition as described. I haven't used them yet.
Easy to order excellent on delivery service, product looks great darker colour than shown not used yet so cannot comment further
