Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Great material! Great service!!
Very quick to arrive and love the quality. Very happy with purchase.
Good product, arrived in a timely manner
Good product. Excellent delivery time.
Second time buying these as needed more well worth the money highly recommend
Great price, great delivery service, all ready for next trip
Excellent product, arrived very quick.
Excellent customer service department. Amy Hartshorn has been extremely helpful as my original order did not arrive, and she kindly expedited a replacement which arrived extremely quickly, keeping me updated on its progress with the courier. All done cheerfully, politely and professionally. Thank you.
bought a 24" holdall with wheels great product ideal for holidays and very fast service so easy to use their web site
There was a little glitch with not receiving a confirmation email of my order or when it was being delivered but, once I emailed them it was rectified straight away. My suitcase has arrived and I just wish I ordered the hand luggage one as well as I am very pleased with it. Very quick delivery as I ordered mine on the Tuesday evening and it arrived on the following Friday. I would recommend going straight to Karabar own website because I found it cheaper than using other shopping websites.
In June I ordered a cabin bag from Karabar. It arrived missing a base stud. They were experiencing communications problems at the time but when that was fixed they acted superbly. They kept me in touch, sorted the problem and another case was on it's way in time for my flight. Well done Karabar. Would definitely use them again. Well done.
Good product, excellent price, speedy delivery.
All 4 cases look real good quality. Customer services were helpful and goods arrived a day early. Now to try them out on holiday..
Excellent service.
excellent price and great customer service. Highly recommended!
We Purchased 4 cases and all were exact as expected, great value and great product. Thanks Karabar for saving us from overpriced luggage
Well described. Quick delivery. Very pleased with purchase
Good product quick delivery
Lovely quality suitcases. Very colourful and easily identifyable at airports. The delivery was, very quick and when we contacted customer service with a query, the member of staff Amy was excellent. Thank you.
Excellect Service,
