Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Brilliant service excellent suitcase
Very Good, i shall buy another think
The bag is great and arrived quickly
Due to a hiccup with PayPal changing the delivery address and the courier failing to deliver to the corrected address within the timescale I cannot fault Karabar’s customer service for the tireless and often frustrated efforts to resolve the problem. I can heartily recommend not only their product (wheeled hold-all) but also their service. I use their product for transporting my climbing and ski equipment to often remote destinations. The hold-all has proved robust enough and is excellent value for money.
Excellent cases, on line order easy, delivered next day. Thoroughly recommend. Not used much yet so can't comment on reliability.
Great very easy site to use loved my suitcase
Fast dispatch and delivery, good quality case
Whilst I have not used this yet, I am pleased with the light fabric yet overall sturdiness of this item. Seems to be well made but time will tell. Delivery was prompt.
I received a quick efficient service. I would recommend this company.
Quick delivery and good product .Have bought a few for staff .
The item I received and the picture on the website were different. However I kept the case anyway.
the parcel was delivered very promptly. I was not at home at the time but they had the initiative to find a secure place to leave it. I have since used it for shopping, it's been very handy. thank you.
Payment was taken but I did not receive my goods. I asked when I would receive it but rather than a reply I got a refund!? It was a little late but I then got a message saying that my item was untraceable/lost. Communication was poor but at least I got my money back.
Fast delivery and I loved the cabin case .
Very pleased with product
A good product that was delivered quickly
No fuss whatsoever!
Haven't used the case yet but does feel very sturdy and the colour is beautiful - a dark plum. Arrived two days after ordering so very impressed. Seems to fit the dimensions to cabin luggage. Two small pockets on the front and one on the inside. Overall very happy.
Excellent service, luggage seems very good but not yet put to the test on a flight with all the loading and handling that will entail.
The cases were just as advertised, and the delivery service was quick and efficient
