1780 Stoney Hill Dr, Suite A, 44236, Hudson, US
Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants. From day one, we’ve met and collaborated with these small-to-mid-sized landlords to produce an application they actually want to use. We’ve avoided unnecessary features and focused on saving you time. Too many property management applications are overwhelming, bloated with features that drive up the cost and turn their software “solution” into a software problem. If you feel you’ve lost a competitive edge to larger landlords with modern features, or you simply want to streamline your rental management process, you’ve come to the right place. Our mission is to make renting simple, accessible, and affordable for landlords of any size.
Overall, the system is awesome! It did take some getting used to, but that is with every software out there. I have used 3 other systems and will tell you that Innago is the ONLY one that sticks with us for support. The other systems were great during the implementation period, communication was top notch, but then came our day to day use and we would have to submit a trouble ticket and wait sometime 4-5 days for a reply, and even then sometimes it was a link to their FAQ's. We have been using Innago for about 6 months now, and even as late as yesterday 7/29/20, I called in and got a real person that handled my question!
Outstanding product!! I simply couldn't ask for more in a property management system!!
I have had a great experience with Innago, I switch over from a different company that did not want to give me customer service and had a tumbling system. I am so happy to be partnering with Innago and I know I made the best decision for my company when switching over to Innago.
Great program! I am new to the investment property business, and Innago has made it that much easier to learn and manage my expenses, incomes, maintenance reminders and SO! much more. They're helpful set up program to get you going is very helpful for navigating the program as a new user, it simply gives you a step by step guid to put in all your information and you're off and running. Great customer service, and a joy to work with. Thank you Innago.
We are a property management company that currently manages 200+ rental properties for 40+ investors. We have 3 separate property management agents within our company. We could not do our job smoothly without Innago. We're able to assign specific properties to our 3 different agents, which really helps each agent stay organized and not overwhelmed with the other properties that aren't theirs to handle. The program is so user friendly and our tenants absolutely love it. We even hear that people come to rent from us specifically because we offer online payments and maintenance requests (Innago). The price is affordable for our small business. We also like that background and credit checks can be done though the same company as the tenant portals so we don't have to confuse tenants with multiple steps with different companies. Customer service is the best I've ever received. I've never had an issue not resolved within 24 hours, usually fixed or questions answered within 15 minutes of emailing. I've also never sat on hold when I've called in with an issue. I had a hard time deciding if Innago was going to be good enough when we first opened our company a year ago, but I decided to give them a chance based off my experience of them answering all my questions quickly. I am so glad I decided to go with them!
Innagos service is great! there very responsive with any questions and will stay to help you. I love the fact that they can help you through the phone or through email. Any time I've had questions or needed any help they always gave examples and responded. Easy to learn and use and the tenants are happy with it as well! Also to us, fast payments are important and innago delivers that as well. I highly recommend and excited to see all the cool future features that will continue to come!
Innago is intuitive and easy to use. Their customer service is great. When myself or a tenant needed help they spent time speaking with us and staying with it until the issue was resolved. Innago's software is great and their customer service is how we all wish every customer service engagement occurred.
The platform has been very easy to use and intuitive, and has been comprehensive for all of my needs thus far. What has really stood out is the customer service, specifically my account manager, Dave! He has gone above and beyond, and has been very helpful on multiple questions, taking the initiative even to reach out to my client to reduce needless back & forth between the 3 parties.
Customer support is so fast and they are so kind.
The software is free and covers all aspects of property management in an easy interface. Best of all, they have terrific customer support both by email and phone! As a landlady I’m thrilled to have found Innago!
Excellent platform to work with. Dave is always available for trouble calls, and questions.
I enjoy using the software it is very user friendly and valuable. The company representatives are very attentive and knowledgeable. This product is exceptional and l would recommend it to all. save a great deal of money by using Innago and it is helpful to have an expert in the field to share their experiences.
Great support and easy to use. Dave personally helped me get my reluctant tenant get set up. I would recommend these guys
Our company has been using Innago for a year and a half. In addition to excellent customer service, responsiveness and quality, Innago continues to expand and offer new solutions that make our jobs easier. I manage a property of 16 units and from the background check, new tenant application, to maintenance request submissions, rent payment and sending rent roll to the accountant and the bank, we are very happy with Innago and will definitely continue to use the platform.
I started using Innago 2 months ago and it had made things a lot easier. No more spread sheets, Innago keeps track of everything.
I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!
I used Innago for one of my Property Management clients to keep things organized and to be able to deal with less paper. Innago was a great way to do this and very easy to use. Signing up was easy and if I had any questions with the system or needed help using it, my emails were always answered in a timely manner. Always very professional and helpful throughout the process. Would definitely recommend use Innago!
Dave and his team are so incredibly helpful, from helping me with questions I have to talking directly with tenants that have questions. They are super quick to reply and any questions/changes are taken care of promptly. I never have to worry that the ball will be dropped; I know once it's in Dave's hands it will be taken care of. The website features are incredibly helpful. I know the tenants love having a way to pay online, whereas in the past we were only able to accept payment by mail (or in person). The one feature I wish it had was being able to download a report or anything that would make it possible to upload the monthly payments into Quickbooks. I highly recommend Innago!
Innago has been a huge help the past few months. I've only been a property manager for 18 months and I couldn't have done it without the help from Innago and their team. I love using the Innago platform and hope to continue having positive experiences as my company grows. I would highly recommend giving them a try!
The staff at Innago has always been helpful and kind. It's always improving and bettering their design to fit the needs of their customers. I am new to using Innago and so far customer service has been great with all my questions in helping me get set up. We especially appreciate that the system is uncomplicated to use and understand. The training videos are very helpful.
