Midpoint Park, B76 1AB, Birmingham, GB
My expandable hose sprung a leak after 18 months & was in warranty (5yrs) fill out the online form including photos & was delt with very promptly & replaced with a new one .
had a issue with my auto reel hospipe, had it a while got in touch and chloe from hozelock sorted everything out for me. can honestly say this was the best experience with any company ive ever had.
Ebony has been a pleasure to deal with. We had a leak in the hosepipe. She advised me to send a photo of the hose with the ends cut off, which I did. A few days later, I received a replacement. I am very happy with the service.
Excellent service from Chloe. Sent a replacement hoze as the hoze would not retract back into the drum. Customer service I received was excellent.
EN stor skuffelse. Holdt ikke en sæson, da der kom en stor revne i den. 🤥🤨☹️
I ordered a Hoselock 2 in 1 hosereel on-line from a supplier but it arrived missing a couple of assembly items. They could not supply these so I turned directly to Hoselock who immediately kindly offered to send the missing items free of charge
Bought one of their 2-in-1 Composters which states it's 'hermetic construction prevents rodents'. This is not the case and now have a large hole chewed through the composter rendering it useless and a burden to get rid off. Called their customer services to explain the issue and the response was that it's not covered by their warranty. So I clarified that I've wasted £90 and it'll need to be skipped and the response was yes.
Great customer service. My issue was dealt with efficiently and effectively with clear communication and updates.
Contacted for a refund after a product fault - excellent service.
Sent photos of broken trigger assembly with receipt. It was only just still under warranty but Hozelock sent a replacement with no questions. Excellent service.
What an incredible company. We had a broken retractable hose pipe which was out of guarantee. The customer service ladies that dealt with our concerns were fantastic. They replaced the unit free of charge. We were so impressed with the service they and the company gave us.
Excellent after sales service
Really bad service from the Chat Line. In the end they didn't bother to get back to me and just left me hanging. I sent an email and eventually Ebony told me which Hose Cart to buy for my Ultimate Hose. This was after another agent told me Hozelock couldn't help with a Hose Cart.
Had an autoreel hose that broke so emailed hozelock support about repairing it. Didn’t have a receipt or could I remember when or where I got it from but a replacement was sent out to me. Can’t beat that sort of customer care.
Thank you so much for the excellent service we received when we had problems with our Auto reel A replacement was soon on its way after our initial communication of purchase proof followed by several photos and videos to explain the issue. Thank you Ebony
I’ve had many hosepipes over the years but I have to say this one is the best, it’s not the cheapest but good quality always costs more, it had a 15 year warranty too. I was sceptical about the warranty but having had the hosepipe over a year it developed a leak, I contacted Hozelock and sent photos for them to see. They dispatched a new one within five days which is great customer service, I would definitely buy any of their products as they are top quality.
Great customer service. I recently reported a leak with a Multi spray gun pro and provided photos of what appears to be an internal crack on the body. No problem from Hozelock who readily replaced the item with an upgraded item. My sincere thanks to Ebony and the team at Hozelock.
In this day and age I cannot believe the service from hoselock .From the day I reported the problem with my fastcart to the day a ñew one was sent was approx 2 weeks And Charlie at customer services kept me informed I cannot thank you enough
Great service, no questions asked. I was believed and an immediate replacement sent to me when my 15metre Hozelock sprung a leak. Worth every penny of my initial expenditure to know that the guarantee would be honoured without question. Brilliant service!!!!! Regards, Sheila
Great customer service when I encountered a problem. Unusual to see in this day and age but no hesitation in recommending them! Shout out to Jill and Ebony in customer service for their great support!
