250 Northern Ave, 3rd Floor, 02210, Boston, US
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries. Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots. Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address. Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more. 45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Today's service staff is great,she was very polite to asking me what thing I need.And she help me to apply refund turely.So I'm very appreciation for her help!
Jewel B was very helpfull agent
Good VPN for beginner people! Very simple to use !
Perfect. Стоит на TV, телефоне и компе. Очень удобно.
I have used this app for 4 months. Today, my app has a problem, but when I connect to Support, they supported me so fast, polite, and easy to follow. Finally, my problem has solved in 10 minutes. I really grateful so I want to review my experience when I have used this app 4 months: - High Speed (I love this feature) - Connect Rapidly - Have many places to connect Really recommend you to use this app.
The VPN didn't work instantly, but the technical support experience i have received was truly amazing! I could talk to a real human in less than 3 minutes (on a week day after 8pm) and what humans!! I got help from very professional people who clearly cared about giving me the right solution the right way, using my first name to talk to me and actually listening to every detail I gave, which is the fastest and best way to most if not any problem resolution.
I contacted Hotspot Shield customer service regarding troubleshooting for activating the app on my iPhone 12 (I'm a premium subscriber with the app on my MacBook Air only). They responded immediately and provided clear guidance to activate the HotspotShield app on my iPhone. It worked perfectly and I very much appreciated the prompt and easy-to-follow response. The app itself has been a life-saver and I highly recommend it!
Great service from the Help Desk team. They corrected my login issues within a day. Happy from the service. Keep it up!
I had accidentally purchased hotspot premium which I not utilitizing. I wanted a refund. I drop an email to customer service advocate Mr Cyclone. Within a day he replied and mention that I will receive my refund within 10 days. I saw the debit amount in my bank earlier. Immediate response and action was taken by the organization and Mr Cyclone impressed me alot. I was very pleased with their service. Hope I will purchase again if I really need it and definitely will recommend to my love ones if they need it.
Customer service reached out super quick and solve to tell me they already solved my issue
Reliable. Great customer support.
I got very good answer
Simple to use
It was easy to speak with someone. I wasn't forced into staying. I love the service and inadvertently created a second one. I love the customer experience.
Nice Job Jewel Ann B.! management give him something great love his support and patience.
While evaluating the product during trial period I had a weird issue with my printer (from PC on Win10) would not print to my wifi printer. I chose email as way to contact tech support. Next day reply came with an easy fix that I was unable to figure out on my own. So, timely and efficient support.
I submitted a query and got a fast, helpful response! Only had a positive experience with Hotspot Shield.
Great Service! The support was helpful, nice and professional. Customer Service is a WIN for this company.
The representatives were very helpful in resolving my issue. They were professional and patient and kept working with me until the issue was resolved.
Jezreel was incredibly quick and clear with their explanation, and overall a great help!
