99 Firhill Road, G20 7BE, Glasgow, GB
…..green by nature 1,000+ Developments managed, protecting wildlife and nature 100,000+ Households under our expert stewardship or contract 400+ Combined years of in-house horticultural and ecological knowledge 25+ Years’ experience and expertise in Public Open Space stewardship Planet Matters Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity. Place Matters Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna. People Matter Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email [email protected] Prices Matter We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality. FAQs
Prompt and courteous attention to our concerns by Greenbelt about a vigorously growing hedge on our property boundary. Greenbelt's sub contractors, Horizon Landscapes, attended within 48 hours and did a a superb job of trimming and tidying. Thank you - superb service all round.
My query was answered very quickly and that’s what I look for in most correspondence. So thanks to Stacey
Helped me out as best as they possibly could.
Legalised monopoly ripping off customers. Probably the poorest customer service I’ve ever experienced. Latest bill is a 26% year on year increase. Didn’t bother to explain the largest ever increase - they are way above such things. Contract says they can only raise bills in line with inflation which they completely ignore when you point it out to them. When you complain, their staff are trained to spin the numbers and ignore you pointing out the contract. Unfortunately it’s practically impossible to replace them as the Factor. Left with no choice but to pay in line with contract and dare them to take you to court. NB - responding to the Greenbelt original response - yet again ignored the point on the contract being continually ignored (100% consistent in that regard!); I said it's practically impossible to change provider - which is the definition of a monopoly in practice - which is the basis of Greenbelt's business model...
Really helpful staff Very patient on both accounts Hopefully resolved
I had an issue with the areas been cut , we live next to an open field and it was over growing on to our drive way and garden, I wrote to green belt (Nick) and it was sorted within a few days and now the area looks loads better it's been cut
Super helpful, friendly, fast service helping me set up a DD for my local services. Many thanks
Initially sent a bill with a late charge when we had never received the initial bill. I had got confused with the various bills and ended up overpaying. I was furious with this and contacted the customer service team to complain. Vicky was fantastic, sorted it out immediately cancelled the late charge and posted a cheque instantly to refund the money. 4 starts purely for her dealing with the situation.
I've dealt with Duncan Park from Greenbelt for a good number of years now and found him to be really helpful. He's always professional and responded timeously when there have been any issues requiring attention. Latest was completed within 2 working days so excellent service as far as I'm concerned.
I’d just moved into a new property and called up to clarify something on my bill. I spoke to Cora who could not have been more friendly and helpful. It turned out there was a mix up and she couldn’t fix the problem right away but made sure to call me back personally to let me know everything was sorted. She gave me her direct line if I needed anything further and I ended the call reflecting on what a lovely interaction I just had. Mistakes happen with systems sometimes but what makes or breaks that experience is having excellent customer service representatives who go above and beyond. It’s not an easy job and even more difficult when things go wrong but Cora handled it perfectly! Give her a pay rise :)
Experience was excellent The young lady was first class very helpful and informative James Mcallister
Cora was very pleasant and helpful and the transaction was easy.
Call handler was polite,friendly and keen and able to assist with my enquiry. She was very professional in her approach to my request.
Due to unforeseen circumstances there was an urgent requirement to relocate our horses to suitable grazing land. Acting out-with normal business hours, the Greenbelt Group using one of their green space sites swiftly authorised the use of this land for grazing purposes to effectively resolve our stressful predicament. The professional customer care service & empathy shown by Mr Donald Ferguson (Green Space Services Director), other staff & contractors towards us was exceptional and greatly appreciated. We are now proud to say that we are customers of the Greenbelt Group & look forward to having positive future client relations.
Helpful friendly and efficient Set up a direct debit in a couple of minutes.
I already pay a maintenance fee to a company on our apartment of 138.40 a month as well as council tax and now green belt want money for the same, although I have appealed this with them due to nothing being done in the vicinity I live in ! I am being billed more than three bed houses when I have no garden either. I asked for a breakdown of places they maintain and none of which I was sent I recognised other then the roadside bushes which isn’t even in the vicinity of my apartment nor do I go up there ! I have appealed and remain under the appeal stage until I hear otherwise.
grass is cut regularly every two weeks.Hedges trimmed when necessary, nothing becomes over grown.
Jeanette handled it with efficiency and care.
I spoke to Cora today who was extremely helpful and quickly rectified a problem with my bill. She was polite and understanding and set up a direct debit for me which has put my mind at rest. Thank you.
Very friendly
