Company Details

Reasonable tariff. Easy to understand website and easy to give meter readings. Thank,you

Good service and communication.

We had a query with our online renewal, and it was answered very promptly and efficiently with an answer specific to our query, plus our renewal was done and the underlying issue taken away for investigation. Could not ask for more.

System was down but Abbie soon rang back and sorted my query in a very pleasant and efficient manner

Good service, easy to talk to a real person. Use this supplier!

Everything explained simply, and easy to decide which deal was best. Never felt like I was being pushed into a decision and didn't feel like I was being ripped off. Very pleased.

Excellent service, staff very knowledgeable, very quick at answering the phone no waiting for hours ,answered in under 5mins .Totally recommended this company.

I found the team helpful in reminding me my contract would be expiring soon which was done by email. I then received a courteous telephone call to enquire if I was satisfied with my new tariff. I explained I had not given it any thought as there was still over a month to go on the old tariff. The team member gave me the cost and I said I would phone back after due consideration. On the advice of my son and the low increase in charges I phoned and accepted the new tariff thanking the person I had spoken to previously for the clarity of her explanation and understanding that I wished time to think over what was offered.

Good efficient service. Unfortunately new contract is approximately 16% increase on last year and my pension only increases by about 3%. Apart from that they are still one of the cheapest suppliers.

Felt at first this deal was so good - old cost was £160 - under this deal became £88 but only for a very short time when it shot up to £140 - did start to think it was a con just to get my custom - never the less it is still a small saving on my old bill so I cant moan can I?

Best customer service. Very fast answering the phone. One thing I find irritating is waiting on the phone to talk to someone. Informative and knowledgeable, polite and helpful

After a long year of constant upheaval on your part as a supplier, contacting your customer support agent today they have helped and sorted my queries. Always very pleasant and understanding.

Best tariff now for the last 2 years easy to speak to the customer service team and prompt email to confirm everything. Also very easy to submit meter readings

Excellent service. Discussions by a very pleasant young lady who explained the tariff for next year and I was pleased to renew for a further 12 months

Very helpful and was easy to get set up.

We have just moved into a new house and the previous occupiers used goto.energy. We are very pleased how easy it was to set up a new account. We signed up for a 12 month fixed rate which we were happy with. Pleasant and helpful person on the other end of the phone.

Very helpful

Good value, helpful. Did have some reservation due to the significant cost if leaving, but even with taking this into consideration was still good value.

No negative reviews very happy with goto.energy

Good deal easy access