Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Kept with goto. energy for another year because there is no messing about! I was given clear, helpful advice and information which made the decision easy to make. Besides that, they offered me the cheapest energy supply.
A) any problems you get to speak to a human very quickly in comparison to any other company. B) they are very reasonably priced. C) they are efficient and do what they say on the tin. D) I am saving £840 per year by switching to Go to energy. I wish I had changed years ago. Well done go to energy.
Always clear communication and very quick response to any query. I have just renewed my service for another year. A pleasure to do business with.
I have always found the customer care team first class - always patient, informative and polite. Great job. Thank you.
I have found go.to.energy very helpful.I have been with them for the past year . I am not very technical but downloaded the app on my phone and can send in readings and keep up to date with bills etc.Was going to switch to another company at end of my tariff but after some thought I phoned go.to. energy for a comparison and they came up with a better deal !!So have decided to stay another year.
I have found GoTo energy not only to be one of the cheapest energy suppliers but have helped me through lockdown when my bill needed to be increased slightly but I was unable to afford it at that time which has helped greatly. I’ve only had to speak to staff a couple of times at the beginning and end of my tariff but have always been helpful with my energy needs when renewing my contract
The app etc provides up date Details and generally the service provider is good and with good green credentials.
End of contract. Received a phone call and a new contract was sorted in minutes. Excellent customer service skills.
Joined Feb 2020. April 2020, DD increased £25 even though account was in credit. I'm well aware winter bills are generally higher, I ain't thick, I explained this to them but GOTO obviously know better. Hey ho, Jan 2021 my accounts in credit by £449. Contacted them to request my money back but according to service manager, I'm only "entitled" to £241 as they keep two months credit as per their own T&C's. Very clearly told them that I will be leaving them due to this in March 2021 when my contract ends. Was advised that I still need to pay them my DD of £118 each month, on top of my £209 still in credit account otherwise I will be in breach of contract and be charged £25 for failed DD. My bills have not exceeded £74 a month since starting!! Absolutely criminal. Like many others, I've been forced on to universal credit during Covid yet these energy companies can "legally" hold on to hundreds of pounds of mine, whilst demanding hundreds more, otherwise I'm the one that penalised!! I have children to feed. My cash, which I desperately need, should not be used to facilitate energy companies cash flow. I'll be pursuing further. Don't waste time posting a standard company template to this. Anyone can see from all other similar complaints and responses that they are not individual or sincere. A very disgruntled, skint customer
Goto energy has provided an excellent service over past year and I have renewed. Really clear dashboard on website and phone calls answered promptly and courteously. Comparison site suggested I could not better deal.
Excellent customer service and easy to get to speak to someone which is a relief when you have a query however small! All staff helpful and friendly and very competitive energy prices. Thanks GOTO !
All done in super quick time. Well satisfied.
Good responses from customer service. I use email to contact them and it works well for me. The staff have been very helpful. My bills have significantly reduced since using GOTO, so I am delighted.
Very pleased with this service. So easy with the change from previous supplier and has saved me over £200 since I changed. Excellent!
Good answers to all questions
At last an energy company that understands the meaning of customer service. A clear and simple billing system, excellent communications and really competitive prices.
I tried all the compare the market sites and Go to energy beat them all by £50 a month, this was a no brainer to me.
Quick response time to my call,helpful and friendly assistant.
Very helpful prompt customer service.
We have used them for the past 12 months and it came to switching to a new fixed tarrif. The customer services agent on the other end of the phone was very chatty and helpful. Made the whole process easy and talked me through everything. The call lasted less than 5 minutes - job done - one happy customer
