867 Boylston Street, 5th Floor, #1503, 02116, Boston, US
Very professional and helpful
Service was great
The person was great
I live in the country had alot of beeping calls
An excellent service. Helpful staff and very good results. Than you!
I am medically housebound; my wife must use a cane. 1. My Callers got a message: “This line is unavailable. Leave a message at the tone and hang-up.” 2. Had to use my cell phone to call your agent. Agent said I must go to Community Phone Base Station (CPBS) and de-power it. I asked agent if they could reset by a remote command; she said YES, NEXT TIME! This is second problem where service is deprived!!!!
Chuck helped get the phone working. Issue with how T- Mobile handled spam calls
David was very helpful setting up the account. The unit arrived in the planned time. Just 24 hours and I should be changed over from Clear Rate and on to having a functioning phone again. So far, so good. Thanks.
The attendants were excellent. Great service, polite, helpful
was informative and easy. Spent a lot of time and answered all questions
Very friendly, helpful and informative.
There was a major problem but it was handled in a friendly manner. The customer service gets a 4 and a half out of 5. Only because it took writing a bad review to get the answers I needed in a friendly manner, my only advise would be watch who you hire for answering the phone. All but one person has been wonderful. Thank you for your quick response to my complaint here. And please remember, your customer has dementia and can NOT make decisions about this account. Thank you for your continued attention to this matter.
THE GREAT THINK ABOUT COMMUNITY PHONE IS WHEN YOU HAVE AN ISSUE YOU CAN GET A CUSTOMER TECH PERSON ON THE PHONE TO HELP SOLVE THE PROBLEM INSTEAD OF DOING EVERYTHING ON LINE THROUGH A COMPUTER-- THEIR CUSTOMER SERVICE IS GREAT AND ALSO SOLVED THE ISSUES I WAS HAVING--
When I answer the person is not there and it's one ring or two. Then last night and this morning I was going to make calls and when I picked up the phone it was a loud beeping sound. I talked to a couple of people yesterday and we tried some different things, and they didn't work. Today when I called, they are going to send me a new sims card to try. It's not a bargain if it doesn't work! This hasn't worked right since I've got it and I'm very unsatisfied with the performance.
The people are very helpful we haven't tried the new Sim yet S we been on the road a lot will try on Mon
Human contact
Community Phone is very easy to contact & their phone agents are helpful & personable!
The same things I wrote on my last review. How often do I have to do this???
Sheryl was the best!
Can't get messages and doesn't keep personal greeting not happy with this phone want to cancel
