867 Boylston Street, 5th Floor, #1503, 02116, Boston, US
Quick honest response to our question!
Too long of hold time. We were on the phone for 40 minutes before someone came on the call to help.
short hold time to speak with someone, fast answer
Third time calling about issues with our phone. Have not received call back as promised twice.
Great job and I will recommend the service to others
I feel "gun shy" about giving a good rating because we've had nothing but problems ever since we signed up with your service...That was back in January or February 2024 and here it's August. If this were YOU, how would you rate it???
Good service
Helpful, friendly and informative
I love community phone because of their service and pay
A person answered the phone initially. I was able to get my questions answered and move forward to service. I have an equipment issue after pkg was received and I was able again to reach a person to help me solve the problem. The Community Phone team has stayed with me for complete resolution
Phone won’t receive calls from Verizon cellphones. Made 5 calls to service reps. Can’t fix. Worthless. Prepaid for a year. Will be asking for a full refund.
Just didn't work at this location or in our home. Gave it 10 months. Had to reset it continuously, and still was 80% inoperable
The representative I talked to was very polite and very helpful. Thank him for me.
attention to my specific requests and attention to detail.
I ordered the phone. I received it in time. After it arrived, I did not like the pricing. I thought it would be 39.00 a months but found out it was going to be over 52.00. I called to cancel and send back phone , the customer service man who helped me was excellent with his handling of this matter. I appreciate his understanding and explaining of the process.
It's very easy to contact customer service and get quality service. They work hard to resolve the problem.
The customer service people were nice but I canceled the service since it did not work out for my 90 y/o mom. Her cell phone is sufficient for her phone use. It has been a struggle and hassle to get my one year prepaid service refunded after using for less than one month.
The representatives do not listen to what one says. I called to see if the service would work at my house. The usual internet sources for address (ie google et al) always show the wrong house which is one mile away, in a very different area. For some reason the rep could not understand this. If that is the level of "help" it's probably not a company with whom to do business for anyone in an unusual location.
Very helpful and polite
We purchased this for my mom and it worked well.
