1556 20th Street Suite A , 90404, Santa Monica, US
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
I submitted my impressions and payment but have yet to receive any aligners 60 days later. Having to submit full payment before receiving anything should have been a major red flag but the reviews seemed mostly positive and the impression kit seemed very professional. So disappointed.
Buyer beware! Full on bait and switch. After I had paid for the recommended treatment plan I was told they could not actually do my bottom aligners. Not thrilled!
Everything was easy to set up. I received a text message right away informing of helpful ways to get started. I’m looking forward to receiving my impressions kit! And excited to move forward on this journey with byte!
Fast and efficient
Its a easy process.
Everyone was very helpful. Look forward to a nicer, brighter smile!
Customer service was extremely responsive and their estimated times for everything ended up being much quicker than planned. Process was very smooth and easy to follow.
Taylor at customer service, my personal rep was very knowledgeable and thoughtful. Was respectful of my time when reaching out.
I have JUST sent back my impression kit, so I cannot speak for the rest of the treatment experience. However, Byte makes it super simple to do yourself. Nothing was confusing at all. Any questions you have, they make sure to be there to answer them. Jeanelle has walked me through the first few steps of this treatment beautifully and has kept me updated with my impression kit process. i highly recommend it based on the experience thus far.
Great attention to detail and amazing customer care and support.
So far so good
Friendly and helpful staff.
Prompt responses. Advisor was able to put a rush on the delivery and my aligners arrived sooner! Also, I like all of the follow up emails that provided me with helpful information to prepare to learn how to use the aligners and follow guidelines for treatment.
This a supposed to be a BBB accredited company providing dental aligners at discount prices. However, after providing my insurance information and getting a quote, they waited until I paid for and completed the dental impressions-then refused to honor their initial quote, inflating it by 30%. They leave you on hold for 30-45 minutes at a time when you call, then disconnect. A supervisor finally spoke to me after weeks of waiting, Brandon Allen. He explained Byte sent me an incorrect quote, but that they would take responsibility for that and honor their initial price. He then refused to reply after that for weeks, and the reps keep trying to lie and say my insurance changed (I spoke with insurer- it did not.) Just very shady, irresponsible behavior, especially for a company that's supposed to be providing a health care service. Maybe think twice. UPDATE 10/29/24: After formally complaining through the BBB, Byte miraculously reached out to me via email stating they would now honor their price quote. However, when I logged in to check out- they removed my insurance coverage altogether, they did NOT update the checkout amount to the original quote, and they greyed out the pay button! Just playing games to try to close out the BBB complaint- and I did NOT accept their “reply.” Run, don’t walk, away from this company. They are shady and untrustworthy and participating in bait and switch pricing scams.
What a fantastic alternative to braces. I just started my “change” journey but the entire process so far has been smooth and professional. They have been very responsive to all of my questions and concerns!
Made my experience easy to understand as well as provided options. One thing that would have made te experience a bit better is to actually be able to speak with a live person vs email only communication
The whole fitting process was seamless and easy to follow. After I purchased, customer service was super helpful. I just received my aligners and everything was packaged beautifully. I've been using them for 3 days now and it's all very easy. The app is helpful too!
The communication is very detailed and easy to understand. There are videos, emails, texts or calls whichever suits your preferences. The packaging is very impressive!
Maybe if someone called me back I could explain it
Fast shipping, easy service and reached out to me quickly after ordering.
