Company Details

Aligners didn’t fully get the job done. Nearly 2 years later and A 6 month treatment plan is still not complete. All issues are channeled heavily to chat tools and self help. If your treatment plan deviates even slightly from the expected, they are shockingly bad at handling it.

They will not send you your entire plan of aligners at once, there is alot of communication via email with repeat questions and at times more then one agent asking these same questions. It's very inconvenient and gets frustrating. I paid over 2k. I don't have time for all this communication and multiple replies when I have already answered/answered the same question an email or 2 ago. They will pause your plan until you reply. That defeats the purpose of treatment and I do not recommend.

Aligners are great. However my top aligner cracked at night. I've been trying without any luck to get a replacement (it's my last one so i just need the permanent retainer mailed to me) for over 3 weeks. The aligner split into 2 pieces now and I could certainly have swallowed them if I wasn't careful. I was never instructed to stop wearing them. It's just been emails back and forth for weeks with almost Ai like ridiculous responses. Soured the entire experience as I watch my teeth slowly go back the way they were while they drag their feet on replacing the broken one.

Easy process. They do text you a lot though which seemed a little overwhelming.

I wouldn’t give them more than one star! I did my impression kit twice already and each time the tray is to big for my mouth and when I express this to their customer service team they make it seem like it’s your own fault .i spent 2k on byte and i don’t even wear my moth pieces because they don’t fit. Customer service is giving me a hard time .its their fault my impressions don’t fit!!!! They are scammers ..I got robbed of 2,000 !

The treatment itself was fine, although it did not solve my main problem and Byte had to eventually-- after 4 rounds of treatment over 2.5 years-- give up, reimburse me, and cancel further treatment with me. My main complaint, however, is not the failure to achieve the treatment goal. My main complaint is that the customer service and communication with Byte was sooooo frustrating. Many, MANY times, I got responses about my treatment that clearly took no account of previous emails and treatment. I was told things repeatedly that had no relevance to my case. It was like I had to start from scratch almost every time I talked to them. Sometimes it took quite a while for them to respond to my emails or needs, and sometimes my issues and questions were not addressed at all. I was never allowed to speak to a dentist to ask questions and discuss my case. Once, after I had explicitly stated exactly what I wanted out of my next round of treatment, Byte sent me my new aligners, and I could see that they did not at all address the issue I had asked them to work on. When I was able to get them to listen to this, they double checked their work and told me to throw out the new set of aligners, because they needed to make a whole new set (because they had ignored my concerns and instructions the first time). This took so much time and energy that I should not have needed to waste on this process. Also, their app and website were sometimes frustratingly uncoordinated. This was from 2022-2024.

Byte never recieved my dental molds after several weeks and made no attempt to contact me. I attempted to reach out several times via email/text/phone call/online complaint and have been completely ignored, even when I asked for a full refund. At least they only scammed me out of $20 for the molds and not actual retainers.

Communication is a disgrace, aligners did not work as advertised. Some improvement but not nearly as straight as my teeth were supposed to be at the end of the set. They try and force you to declare you’re satisfied with the product before they’ll release the retainers. Stuck wearing the aligners for weeks and can barely get a reply from them regarding signing this.

This is a completely unethical and ineffective company. Once they have your money they make it impossible to get follow up retainers and will not allow you to speak with a human being. I went through the same thing with Smile Direct club. Avoid them because once they get your money they will not deliver what was promised. Further proof of their dishonesty is clear in their reply. IT IS IMPOSSIBLE TO GET A REPLY THROUGH THE APP.

Waste of money. I tried all 12 aligners and they did not work. Material didn’t seem to hold up or fit well. Another issue is the only way to talk with them is by their app or email. You cannot speak to a live person! Very frustrating. If I had to do over I would go with Invisalign through my dentist.

Aligners don’t always fit right and it’s so hard to get in contact with support

Although I have received a refund, from a dispute with my bank rather than Byte’s actions, I feel it’s crucial to share my experience to warn others. My aligners did not track properly, despite my strict adherence to the treatment plan. I reached out and voiced my concerns, it seemed my issues were not taken seriously. My kindness and patience were taken advantage of, as Byte only addressed the problem after advancing another four trays and instructed me to backtrack, almost a month’s worth of progress, causing my teeth to revert to their previous misalignment and resulting in added discomfort. Byte was initially responsive and eager to get me onboard, but their communication dropped off once payment was made. When everything hit the fan, Emails went unanswered for long periods. When I did receive replies, they were generic and included vague timelines like “7-14 days,” which didn’t address my specific issues. It seemed their priority was to delay or deflect, rather than provide real assistance. They also responded to BBB complaints with blatantly untrue information that contradicted my actual experience, attempting to maintain a positive BBB rating while ignoring customer issues. Byte lacks transparency about their medical professionals. There’s no clear way to verify the credentials of doctors overseeing treatment, which is particularly troubling for a service that directly impacts dental health. While I am grateful to have finally received a refund, it was only after self effort, including filing a dispute with my bank and escalating the issue through external channels. This process could have been avoided if Byte had been proactive, transparent, and responsive from the start. I strongly urge anyone considering Byte to proceed with caution. Based on my experience, they failed to provide the quality of care or customer support they claim to offer, leaving me to deal with the consequences of their poor service. If you truly want a resolution, take the necessary steps for yourself—waiting for Byte to act will only lead to more delays and stress. With ongoing problems and the FDA's involvement, your time frame may be running out. Document everything. EDIT: The reply provided here feels like yet another generic attempt to maintain appearances rather than meaningfully address customer concerns or acknowledge the harm caused. Despite their encouragement to “reach out directly,” I sent 18 emails over an extended period and received no adequate assistance—only repeated responses like “please wait 7-14 days,” with no resolution. It wasn’t until I escalated the matter through the BBB and provided documented evidence of their neglect that I finally received a response. Even then, the issue wasn’t resolved by Byte but through my bank. If Byte had truly read and understood my concerns, they would recognize that I wasn’t seeking help but raising awareness about their dismissive approach. What’s most disappointing is not just the lack of effective resolution but also the absence of empathy for the inconvenience, discomfort, and frustration their mishandling caused. In my experience, Byte appears more invested in protecting their public image than in reflecting on their failures and genuinely supporting their customers. This serves as a cautionary tale for anyone considering their services.

Paid for impressions, went through the process of doing them and returning them. Very good communication, then crickets. I read online that the company is in a lawsuit. Not a single email or text to inform me. Oh, and no refund either for the impression Kit!

I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements. Update on 1/13/25: I receive the owed refund 31 days after refund approval. I don't think I would have received the refund had I not been so diligent about following up and submitting a BBB claim. Regarding Byte's response below, I reached out to customer service several times per week over the course of 5 weeks, and received generic responses that did not address my specific case or concerns, similar to the response below (which, again, is generic).

I wasn't given enough aligners for my top set of teeth. I've brought up the issue multiple times with customer support with no favorable outcome. The treatment plan was mostly ineffective.

I finished my 14th or 15th week. On the 15th week my bottom teeth which are the only teeth that I needed fixing, started to shift and become painful. So when it was time to check in, I did so and One of the options was to have somebody call me. I would assume that they would have resent another impression kit. Instead I got a response saying that I need to go see a dentist. They offer no customer service. Nobody took physically call you. But they send you a disclaimer cuz they don't want to be responsible. Stand clear this one will be out of business like smiledirect

Pretty much wasted over $2,000 on Byte. Got more than half way through before giving up due to tooth pain and tooth looseness. I was on step 18 of 21 and told for 3 checkups straight I need to go back to the previous step due to air gaps. I stated that it’s from manufacturing and the aligners were too tall for my teeth, as they had air gaps pressed firmly against my gums. Then their warning of issues with their product came out via email, and I asked for a refund. They stated I need to sign their liability waiver to get any assistance. I refused to do that. I am not going to waive my right to be compensated for damages caused by their product, once an inevitable class action lawsuit is made. Now, I’m stuck paying their monthly bill for ABSOLUTELY NOTHING. Do not use Byte! Go through a dental practice! I doubt this company will be around much longer.

Had a very poor experience. I completed the impressions and all steps to get my aligners, including paying in full up front. When my aligners did not arrive in the mail after some delays and difficulty tracking them via USPS, Byte customer service (which took multiple tries) stated that they are unable to send new aligners to me because “they were not accepting new patients.” However, I was an established patient and the only issue was needing aligners remade and resent. They issued a refund, but it was still a very disappointing experience because I had a treatment time of 5 months, with the aim to complete treatment before my wedding, but cannot do so now because of a lost package and their inability to honor me as an established patient who had fully paid for treatment.

Byte wants my impressions sent back within 36 hours of taking the impressions, but they are in Florida and I’m in Montana. Without being able to mail it express by myself they have failed to give my impressions the best shot at being on time based on their recommendations. Additionally, I was sent an impression kit after the date they set for regulatory holds. Why would they charge me and send me any impression kit if they had already put impressions on hold due to regulatory hurdles.

I wore the aligners for five months and my teeth are just as crooked as when I started. I basically paid $1,700 to get them whitened 😒Byte Customer Support will not respond to my requests.