1556 20th Street Suite A , 90404, Santa Monica, US
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
**update** I ordered the impression kit 10/08 with a eta of 10/11 after a week with no kit or update, i reached out got a generic response, after week two i requested a refund and was told I couldn’t get one, then I left a 1 star review stating I never received my kit (which was true at the time) Fast forward- i finally get my kit 10/27 (partially my fault do to not checking my mailbox for a week, but was no longer expecting the package and assuming I got scammed as an updated eta was never provided) anyway- do my impressions and return the kit; today is 10/30- my impressions will not deliver until 10/31- I get an email today stating they are not going to continue with me and giving me my money back…. At least I get my refund.
Everything was great. The instructions were very clear and the website was easy to use. My only complaint is that my advisor did not respond when I wanted to change the day of pick up. I did change it myself with USPS, but have still not heard back from the advisor, which I thought was someone to walk me through the process the whole way.
Very communicative up front with product explanations
Ordering the impression kit was fast and seamless , I appreciate how fast they get the kit out to you to quickly get you started!!!!!
Just completed the impressions and put them in the mail. It was an easy process, although a little drooly… LOL
The process was super simple and instructions were easy to follow.
The directions are simple and easy to follow. Speedy delivery and easy return process
Easy process for the most part. Still waiting on my aligners. However the consistent emails everyday it was okay but it’s overwhelming. Every 2 days or so would suffice. I’m looking forward to my aligners though.
Byte’s impression kit was packed full and made me feel very comfortable doing the impressions myself. I would recommend using their business for all of your teeth straightening needs.
Took my money and then got ignored after failed delivery…
The whole experience so far has been very personalized. I liked how I was texted by an actual person and felt like I had an immediate contact if I had any questions or concerns.
They were very nice and kind. I am so thankful. The instructions were very easy to follow.
My post purchase experience was annoying. Once my treatment plan was proposed and my impressions were approved, I was getting a good bit of texts to push for purchasing. Once I took my time and did it at my own pace that was fine. What annoys me to no end is the fact that I was given financing options and applied for a Carecredit account which impacts my credit. And then after I was told purchase was complete I got a text out of no where from someone telling me that my case was “too complex.” First of all - that should have been determined BEFORE having me get to the point where I open a new credit account which has an irreversible impact. She then tells me with no explanation that she’ll send it for a second opinion. That should have been done before you even contacted the customer and confused them!!!!!!!!!!! Out of the blue, I am sitting here thinking that i was waiting to hear back after the second opinion and then got an email saying my aligners shipped. What??? So then I had to email her and ask her what was up, because byte apparently didn’t think it was important to communicate and close the loop with the customer and let me know there wasn’t a problem any more. Before stressing me out, calling my teeth complex, and pushing me to open a credit account asap to complete the sale, BYTE SHOULD HAVE HAD ALL THE APPROVALS IN PLACE. And this should not have involved me after the fact and after it was too late. If I hadn’t opened the care credit account I would have backed out and never recommended byte to any one.
I asked the guy not to text me because they were multiple and annoying while I was at work but I continued to get text messages. It made me annoyed enough to not want to continue with purchase
Taking the byte impressions was very easy!!!
Personalized texts and emails providing the steps. The instructions in the kit made it easy
I’m about half-way through my treatment plan and LOVING my results. I’m an adult who didn’t heed my orthodontist’s warnings about the need to wear my retainer back when I was a teen … so here we are. There was NO way I’d go back through my experience with traditional braces again, so I’m very glad for Byte. They also saved me over $1k compared to the other clear aligner provider.
So far so good! Very quick response for the insurance coverage and price! Can't wait to get started!
i love that someone will text you to walk you through any steps you may be confused about! SUPER fast delivery and very very easy to do yourself at home.
Very prompt and easy process so far. Also, great communication. Always new what was going on and what was next.
