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Painless experience. The website is a little clunky, but nothing to prevent purchasing direct from BenQ in the future, unless a dealer can significantly reduce the price when requesting a quote. (i.e. Full Compass, etc.)

got a refurb PD3200U. excellent monitor, no issues with the panel. a couple of bunchs and scratches on the frame but that's to be expected on a refurb. saved about 40% vs a new one so pretty satisfied.

I had a minor problem, and the technical staff continued to track it and finally provided me with the solution.

The picture on this projector is beautiful. If you have a bright room, you may have some issues. This projector was meant to be set on a table or mounted to the ceiling. I wanted to put it on a shelf on the back wall. I got it to work but I had to rig up a stand to aim the projector down and correct it with keystone adjustments.

This was my first purchase with this company and I was unsure the product met my need. I tested the product and was not content with it, so I submitted a return. The replies were fast and friendly. They even paid for the return shipping in my circumstance. This BenQ Direct has great concern for their customers and I had a pleasant experience with them.

Easy purchase. Very helpful when I called about a question. Prompt delivery. Can’t ask for more.

Great company with really good customer service. I am very happy with my purchase and will defiantly consider returning should the need arise.

arrived early great condition even this it was refurbished. Overall ty benq took me from my 60frame tv to 300 ez on csgo I appreciate u guys.

Quick and convenient. Thanks!

The new replacement bulb came sooner than we expected. We were able to install the new bulb with ease. Now we will see what the length of life the bulb has.

Their website is excellent at accurately and thoroughly describing the products. It was easy for me to make the right selection for my needs. Once ordered, my purchase was packed to bombproof specs and delivered very quickly. I couldn't be happier with my experience with Benq Direct.

Benq was very fast with shipping, monitot packaged very well and the quality of the monitor is phenomenal! Bought a refurbished xl2411 and I absolutely love it.

Thanks. Will purchase next time through BenQ.

Mid to high sound is great, no base & doesn’t get louder sound then 1/2 of Bose soundlink speaker. Needs more improvement on Louder output and deeper base.

It would have been better if your website included information on the availability of replacement bulbs for your new 4K projectors without necessitating an email exchange . A website should always have current info on a company's product offerings even if something is not currently available you should have notice as to when it will become available . Other than that , everything was fine .

Sales and tech staff were nice enough but really need more training to be more knowledgeable about products and how to get them to work with apple products. Printed collateral in box with display unit needs revising and reprinting. 2013 collateral is too old for equipment being sold in 2017. I had to return my display - could not get it to work correctly with my new MacBook Pro.

Excellent Projector for the money. However, I wish it could have better contrast ratio.

Great monitor. I recommend.

I ordered a new lamp for my BenQ W1070 hoping it would fix shadows I was seeing on the screen. Unfortunately, the lamp was by the issue so I immediately contacted customer service to return the purchase. I was expecting that the company would be hesitant to accept the return but I experienced quite the opposite. The employee I spoke with, Robert Hill, was very empathetic to my situation and immediately offered to send me a postage-paid mailing label to my personal mailbox. He even offered to troubleshoot my projector even though it is more than 5 years old and out of warranty. That level of customer service just blew me away. I was pleasantly surprised with my experience which reinforced my loyalty to BenQ. I will continue to purchase all my monitors and projectors from BenQ. Thank you

easy process to purchase my item and it arrived a day early