, , Costa Mesa, CA, US
At BenQDirect.com, shop exclusive new BenQ electronics, blazing deals, and quality assured refurbished products. Fast shipping. Expert customer support. Visit us today!
Item showed in stock on website. After one week of the order status still reading in process, I called customer service. I was told my order was packaged and on the loading dock ready to ship that day. After a few more days of the order status still saying in process, I called back. I was then told the item was out of stock and on backorder. All this time I was never contacted by BenQ. I then had to open a PayPal dispute to get my money back. Will never buy from BenQ again
Terrible customer service You charged me twice and couldn’t tell me why or fix it
Product quality is excellent at this site, but don't be in a hurry to receive your order.
Package arrived in good shape; a bit longer shipping time than expected and you could better communicate and set expectations on ship timing.
Monitor came with a big bump in the frame.
Canceled order, never received refund, had to contact Amazon in order to fix issue.
Service was fine except I ordered it, my card was charged, then literally 5 days later I received a phone call to "confirm my order" so it could ship the following day. Now I was hoping to receive the item around the day I was called to say "yes I went through all the effort of checking out online because I do in fact want it" to an employee 5 days after I thought I bought it so he could say "ok it should go out tomorrow". Usually when you buy something, going through all of that and clicking on the confirm order tab is the confirmation that you actually want it and would like it shipped.
Good experienced. Easy transaction and delivery. Loving my monitor so far!
Monitor was ordered several days before Thanksgiving, but not shipped till the following week. This was our second 2760HS To be used in a dual monitor set up. Unfortunately, upon set up, the colors between the two monitors are significantly different even though we spent time trying to adjust them. We called customer support and Were told this was normal, and that panels vary. Disappointing From a good company that usually offers great products.
It was easy to purchase, and then customer support granted my request without questioning!
I ordered my projector with overnight shipping because I needed it for a presentation. It was a day late. I called in to request a refund on the overnight shipping($78.41) on 11-21-17 and was told someone would be in touch. I have yet to receive any form of communication or refund on this matter.
Help provided and overall buying experience was the best ever!
Terrible Customer Service.
Great buying experience. BenQ rep was very helpful during the selection process. I couldn't be happier with my new monitor.
quick delivery. Amazing product
So far, so good. I ordered a refurbished gaming monitor to accompany my Xbox One S and it has lived up to all the hype. With a 1-year warranty, I feel that my purchase was a smart decision. I will have to let you know a year from now, the rest of the story though!
Excellent image quality and what I love most about the projector is the huge image thrown on the wall. With this projector you dont even need a screen, image is unparraalleled. The only downside is lack.of wireless/wired capability and a TV tuner
Loved the product. All things seem to be working as planed, but packaging was terrible. I did purchase a refurbished product.
Great technical support from an experienced representative.
Probably the first time ever that I've bought a refurbished product, but I felt fairly confident buying from the manufacturer after reading good comments from others who also bought refurbished BenQ monitors. Couldn't be happier. The monitor came super fast (happened to ship from my state), and after 3-4 weeks seems to be in perfect condition. Wonderful experience.
