Company Details

I ordered a replacement remote control and it was shipped to my home address. The replacement did not work. I called to tell them and they shipped a replacement to the business address and it was unable to be delivered so it was returned. I ended up having an electronic technician repair the original remote.

Experience of purchasing the projector bulb was fine. I used the website and the bulb arrived promptly. However, there’s something apparently wrong with the projector itself and I called about returning the bulb and getting a refund. The gentleman on the phone was friendly and told me that within a few hours I should receive an email with instructions and a shipping label for returning the bulb. Now about 3 days later I still haven’t received the email, which will necessitate another call to the customer service department.

Honest answers to all of my questions, and made sure I got a product that met my budget and performed as expected.

Item arrived in perfect condition. Would buy again.

It was a great experience to shop directly from Benq Outlet. I got help in every step of my order. I made order by mistake and the support was very helpful in correcting the situation immediately. Helpful, professional and friendly support. I highly recommend Benq outlet for your future related purchases. Then I bought the projector that I want from the start which is the Benq HT2150st and it is one of my best purchases ever. The projector arrived well packaged and in excellent condition. This is my 3rd BenQ projector in as many years - not because they've broken or have let me down, but because of my changing needs I upgrade yearly. BenQ is a brand I trust above all others, and whose picture quality is unparalleled at this price point. Starting with the W1070 in late 2014, then upgrading to the HT1085ST when I moved to a smaller apartment but wanted to have a big screen, and now to theHT2150ST . Although I've always been impressed with the picture quality, each iteration I've purchased has improved subtly on the previous design. Fan noise was quite high in the W1070 despite the same dBa output (because I was much closer to it), and is very reduced down to a hum with here. Its much larger (25%) size footprint and larger fan account for this difference. I have the space to deal with the larger footprint, but some might take this as a negative. As fan noise is a much greater worry, this design choice was fully justified in my opinion. I look forward to BenQ's upcoming affordable 4K offerings, as I'm starting to see from some of their competitors (e.g. Optoma UHD60 and UHD65), and am very likely to buy a 4K short throw variant from BenQ next year. I highly recommend a) the entire BenQ range, and b) specifically the HT2150ST.

Placed my order on Dec 29, and my monitor didn't ship until Jan 9. The website says items normally ship within 2-3 days of placing an order. I never received an email or any communication whatsoever notifying me of a shipment delay. The only way i found out was because there was a random notification in small text on the benqdirect website saying there might be shipment delays from their warehouse.

Fast shipping, good monitor(refurbished) in brand new condition, wish I could buy another just like it for same price $99 for 27”.

I ordered a monitor on December 28th, today is January 18th (3 weeks later) and I still show that my order is "processing". The money was already pulled from my account, and I have not seen any evidence that my order went anywhere. On January 2nd I asked if it was possible to get a tracking number. On January 4th (a week after the order was made) I contacted them again concerned that they ran out of stock on the monitor that I ordered, there were very few left in stock when I ordered.on January 5th I got a reply telling me that the warehouse was on Holiday so they could not contact me back quickly and the reason for the delay in shipping, the monitor was ready to be shipped now though. I have sent them 2 more emails asking for a status update (my order still shows that it is "processing") on the 12th and 17th of January. I still don't have any update, shipping notice, tracking number, or monitor, even though my money was pulled on Dec 28th.

RMA'ed one monitor, no questions asked, and purchased a separate monitor which has out-performed my expectations, especially being a 4ms response time monitor.

Monitor was exceptionally well packaged. Screen is flawless with no bad pixels or anything. One great thing about their customer service was the monitor stand was missing an important screw that securely held the monitor to the stand. I emailed support and about 5 days I received a small letter addressed to "a very special person" with the screw. Great service would but again.

I bought a refurb monitor. It came with broken tabs that held the hood on. I contacted and they were very good about replacing. I decided to keep because the color was great. I would give a 5 but their quality control was definitely lacking on this refurb.

Support was excellent in diagnosing my issue over the phone and getting me the replacement part I needed.

If there was 0 starts I would’ve picked that. I ordered the item on Christmas Eve and yes they were backed up on stock but at least answer your customer service phone. I ended up receiving the item on January 15. I didn’t get no update on my shipment or delivery. I only received a confirmation email from them. I tried calling customer service numerous times but the phone would ring till it stops and nobody picks up. I emailed them and weeks later received an email about my order cancellation and refund after I had given up on them and disputing the charges through my bank.

I purchased BenQ SW320 monitor from BenQ Direct on Dec 16th. It arrived a little later than expected (12/27), but I opted for slow shipping option so I'm fine with that. Unfortunately within 1.5 days of usage (12/28) the backlight started to malfunction. Part of the screen would get dark after approximately 15 minutes (so much for color/brightness uniformity...). Cycling power restored normal operation but issue persisted. I called BenQ Customer Service and got the RMA#. I sent monitor back on 12/29 and haven't heard from BenQ since. It has now been 1/15, almost a month from when I purchased it, with a total hands on experience with it of 1.5 days. I contacted BenQ last week to check the status and I was told there were some system issues and now there is a backlog delaying the RMAs, but replacement monitor should be shipping by today. Well, I still haven't seen a single email acknowledging receipt of defective unit or any status update yet alone tracking number for the replacement unit. I'm keeping my fingers crossed, but I've lost the hope I will be seeing SW320 anytime soon. I have to say person I talked to at CS who provided me with RMA was very nice and understanding, but the process and experience or exchanging a defective product was, and still is, sub par. With minimal delay on my side BenQ Direct is taking weeks to provide replacement unit. While I don't have a crystal ball to predict how this will end I don't have a warm feeling about this purchase and how this will end. I'm surprised to have this sort of experience with the high end monitor so i will continue keeping my fingers crossed.

Made an order for a monitor Dec 23rd, 2017 (#BDU30878). Order showed as "processing" for over 2 weeks with no updates from support, despite contacting multiple times via phone, email and chat. Order was finally received Jan 12th; however, the monitor was non-operational. The stand would not twist lock into the base and 240Hz was unable to be locked in via both HDMI 2.0 and Display ports. Now I have to wait for an RMA. It should not take over a month to get a properly working product, considering the reputation BENQ has for their quality.

I highly recommend this company. I have purchased 2 different projectors. Both performed very well.

excellent service

Was easy to find, purchase, and switch out my replacement bulb on my BenQ projector.

It was the best experience that I had in a long tiime and the rep that helped me was amazing and the whole company team was amazing in getting my monitor to my house before Christmas I just want to say thank you and I will be buying monitors from you guys from know on so thank you for everything you did for me

BenQ direct has been excellent to work with. They were very helpful in the phone answering my questions on the projector I was interested in and were able to offer me a discount on a refurbished unit. The projector works great and I could not be happier.