Unit 2, 2M Trade Park, Beddow Way,, ME20 7BT, Aylesford, GB
Seat perfect fit,no problems,manty thanks
Although it took 4 weeks for the product to be delivered as they were out of stock, when it arrived it was as I expected. I was surprised at the lack of packaging but there was no damage to the items supplied.
It would have been 5, but we had wrong item delivered and found them slow to respond. I think now partly my fault contacted sales initially instead of customer services. Customer services were very good. Thank you.
Goods shown as ‘in stock’ on website, so ordered. Email back confirming order, followed later by ‘goods not available for 3-4 weeks’. Requested refund & keeping fingers crossed….Still shown as ‘in stock’ on website.
I order two infant toilets, they arrived damaged without any packaging. I contacted the customer service and they said the will send a replacement. They didn’t inform me of the new delivery date, I went to the site in the middle of the day, 1 hour drive away. I was very disappointed to see the replacement was also damaged. The agent said the we’re sorry and they hoped they would be third time lucky!!
After quite a large order where some items came, some were delayed and others were missing, I have now discovered one of the WC's came without fixings (lesson here is always check). I am days now chasing customer service who have said if the original is in its packaging they can replace it...but it didn't come in any packaging, not even plastic wrap. The fixings cost £30 and should have come with the WC but looks like I'll have to buy them myself. Poor customer service and all round experience...will not order from them again in the future.
I am sorry to give a bad review for this company who have a lovely looking website. But although I was told by email that all items were in stock and this is why I ordered to get them within 5 days….. Sadly I still waiting on two simple taps which means a delay in fitting two basins. It’s now 11 days since I placed my order and the plumber is waiting! Angela Farr
Excellent communication when the delivery date had to be changed.
Very prompt reply by David regarding an incorrect part sent. Problem rectified within hours Many thanks David
I was very disappointed that I was only notified that the seat for the WC I purchased was out of stock after I had placed my order. There was no indication prior to purchase, if I knew this was the case I would have specified a different toilet as at the moment I have a toilet that is unusable.
Delivery was on time (narrowing down to a 2 hr time slot, then the driver called when he was 20 mins away) and took account of central london access / parking restrictions
Replacement for one I broke fitted in 2minites perfect
They already send a review about an item what they never delivered. I have been waiting for the appliance for over two weeks, communication is very poor.
Took a little while for delivery information to come. Plastic was torm on the worktop when arrived otherwise would have got a five star as a good price.
The items were believed on time and the quality of the items was better than expected will be using them again and have recommended them the friends.
I received the item earlier than expected which was fabulous, we are yet to mount it but as soon as we do we will write another review. Thank you Bathroom Planet.
Good product promptly delivered
Fast delivery and friendly customer service. Highly recommend.
Excellent comms and delivery , would definitely use again
When the WC I had ordered for my bathroom refit was delayed and the work was starting this week, I ordered a WC from Bathroom Planet. I was given a delivery date and this was the date the goods arrived. The delivery person was well mannered and very helpful and the goods themselves arrived well packaged and in good condition. This is not the first time I’ve ordered from this company - only ordered the other WC as I preferred the make / design, otherwise this would be my go to.
