Company Details

The company have been so helpful especially David.

Seems like a drop shipper with a fancy website - not a great experience. One order arrived late, probably let down by their carrier, so not their fault. The other order not in stock for 4 - 6 weeks despite website saying delivery in a few days. Offered choice of cancelling or back order so I cancelled, still not refunded a week later and still on website as available. Phone not answered, emails not responded to. Looks to be a recurring theme on trust pilot reviews. Many of their customers appear happy though - when things go well they have decent prices.

Great customer service but check your purchase when you take delivery, 1st bath was chipped and scuffed and the second one was scraped but it was somewhere it won’t be seen, 1st bath changed with no issues.

Great service and prompt delivery!

Prompt delivery.

Very friendly service. You can speak to real human instead of a machine.

Very quick delivery, well packed, I am very pleased with the service

Excellent product and although I would have liked more details of courier to be able to track, the vitro comfort toilet turned up in the timeframe given which was between 8am and 6pm. A more specific delivery slot would have been useful however the product excellent and Planet performed well !

Looks sturdy and well made

First class service. New toilet seat ordered, despatched pronto, just the sort of service you need when you’ve got no functional toilet seat at home!!

Advertised , product paid for ! Then told not in stock. 4 week wait !!!!!

Appalling service, basin arrived with chip but didn’t notice in first 24 hours, so no refund provided. Very disappointed with their lack of understanding!

Great price, saved over £150 for the same items from our local trade account, with trade discount! Queried one item with customer services, as the picture didn't match the colour of the rest of the items, but they confirmed that it would match. Ordered on the Monday, delivered on the Wednesday, driver waited whilst we checked the order,which was all fine, and the driver was polite and helpful. Will definitely use again.

Excellent delivery service The guy was very helpful Thank you

ORDER PROCESS VERY GOOD DRIVER PHONED BEFORE DILIVERY UNFORTUNATLY TOILET SEAT WAS SLIGHTLY DAMAGED SENT PHOTO AND A NEW SEAT WAS DILIVERED THE NEXT MORNING. GREAT SERVICE

What a completely awful disorganised unresponsive company to deal with, cannot get them to answer the phone, email or live chat. Ordered two toilet brushes for £110 ok they were out of stock, i was fine waiting. One confirmed delivery date missed, second delivery date missed. No response to emails or phone call (always goes to answer machine) Live chat no existent. Seriously |Bathroom Planet how difficult i it to take two toilet brushes out of the big cardboard box they come in (if you actually stock them) stick two into a smaller box, pop a label on and dispatch? If you are a drop shipper which I suspect you are, how difficult is it for the company you deal with to do the same? You have been asked twice for a refund and still no response. Thank god i didn't spend anymore with you. If you cannot sort out the dispatch of two toilet brushes how the hell can you sort out the dispatch of anything. GIVE ME A REFUND NOW!!!!!

Great service. Arrived safely. Straight forward instructions. Very satisfied.

Excellent service, would highly recommend and use again. I dealt with David who was polite, professional and efficient. I not only needed a fast delivery but also had to split payments due to limit on a company card - nothing was too much trouble, he helped split the payments and arranged the delivery. Cannot thank David and the rest of the team enough for getting my items to me so quickly.

I had the most awful experience online shopping with bathroom planet. Still awaiting refund. Phone goes straight voice mail can take days to answer emails. Never again.... Website said item in stock when there not in stock. Take money and hide behind terms and conditions to keep money for upto 14 days.

Just rang and spoke to a guy on the help desk who was terrible. Impatient, rude and condescending. Wont buy from this company.