Company Details

Delivered quickly and followed all instructions.

My order did not include all of the items - no explanation or timescale for sending through

Made order, got email days later to say item was at least 3-4 week from delivery because it’s out of stock. Yet they still show in stock on website….…. Refund in progress but astonished they take customers money with no idea when they will or if they can deliver the product.

Happy to take my money but did not have in stock. Took 2 weeks to sort refund.

Item not actually in stock, and nothing to inform of that, so delivery (£10.95 for a small item) will be weeks.

DISGRACEFUL company. How are they still in business with these hideous reviews? Ordered something, it came. It didnt fit, we did the return. Item was in perfect condition, simply opened packaging. 'Mr Anderson' on emails stated this wasn't acceptable and it had 'finger print marks' on the item. He stated they MUST have things in resell-able and immaculate condition. I am not sure just how immaculate you need things. Backwards and forwards on emails with Mr Anderson and his condesending and cocky attitude issue and they point blank refuse to refund whilst being incredibly rude. 2 months later I still don't have the item back, they have literally STOLE £50 from me. Wouldn't surprise me if the item has been re-sold and our money kept. Will be looking at taking this further and reporting them.

Item was out of stock though we received a full refund. Friendly team

Great service, I appreciated the friendly staff when I phoned to ask questions and the delivery driver was very helpful and friendly too . The bath is just what I wanted. Am very pleased with the experience.

Although the item I ordered wasn't in stock the after sales process of getting a refund was straight forward.

I have paid for the items as they were showing in stock only to receive an email stating that they are 3weeks back order . I cancelled the order ,and still waiting for a refund .

Rapid delivery.

Very impressed with service from Bathroom Planet. I bought an incorrect item and realised before it was dispatched. I made contact with BP and they stopped the order and reimbursed me my funds in a reasonable time frame.

Ordered a radiator to replace a leaking existing, ordered Tuesday PM and arrived on Friday PM, no drama no hassle just great service, thanks.

Excellent radiator (Milano Windsor) and fast delivery.

Roca Laura soft close toilet seat was as described on the website. Very well made, the one drawback we had when fitting it was that one side of the toilet it was difficult to connect the fixings underneath because of it being close to the side wall so could only feel what we were doing rather than bending down to see. Delivery was on time.

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On time, good quality. Would recommend

Waited in all day after taking day off work at my own expense and no delivery. No text email call nothing. Was delivered next day. Not impressed.

The service was very good. Easy to order and the delivery was prompt.

Good product,good service,delivered on time