2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
I few years ago I was unfortunate enough to sustain Hail damage to my home. I contacted Acuity and within a few days an inspector was out to check my roof, gutters, and siding all of which had damage. I received a check for the repairs within a week. I am 79 and have had other insurance companies over the years just wish I had found Acuity sooner. Easy to deal with and great customer service. Have my home and cars bundled with Acuity and no other company has been able to provide the coverage I have for less or even close.
Had workers comp and general liability insurance with your company for 17 years no complaints
Hard to leave a review when I haven’t filed a claim in the last 20 or more years. Only contacts with Acuity are with agents when I change policy - agents have been helpful.
The best Insurance Company I've ever worked with. Thank you, Mike Cady
Agent-Mike and Tim Stolz-First Associated Insurance,Brookfield,WI-great ! Dan Bauer- field/safety reviewer-great! Deb Seidel-auditor-great !
I have good luck when I have questions in getting answers especially through your local agents.
Over our years with Acuity we have experienced nothing but prompt personable service and very good pricing compared with our previous company.
Very pleased with Acuity. We have only had a couple claims in quite a few years, one car accident and a freezer that failed. Everyone that we talked to was professional and extremely helpful. we are very satisfied customers.
Your audits are annoying because I send them in several times a year and ya always act like ya never got them
No claims in the 2 years we have been with Acuity (none prior either) yet my premium goes up almost $20/month. Why?!! Not Happy!
They have my back and help me work thru any issues.
I like the way Acuity organizes their policy information, very organized and easy to read the policy information. Great customer service.
I have not had reason to file an insurance claim, and hope it stays that way. I like that they had someone visit the property and share thoughts with regard to risk management. The independent agent I am using is also involved and helpful. Nothing but positive at this point.
Since we have had no claims I am just curious as to why the cost keeps increasing. I know age of building has something to do with it but we should get some kind of break. The company that carries my personal ins. gives a rebate every year when no claims are reported.
Acuity goes above and beyond with customer service! If there is anything we need they make sure it’s done as soon as possible! They always treat us with respect! And our agent, Nate is by far the best agent we have ever had! He helps us so much with our insurance needs, very professional!
doing well thank you.
very happy with Acuity and your local agent HUB Insurance here in Billings. Quick answers with detail responses.
I have not had a claim so I cannot speak to that but the renewal process is fast and not complicated at all. My phone conversations with the agent and customer service have been a pleasant experience as they have been able to answer any questions and are knowledgeable about the policy,
I recently lost a credit card and I had forgotten that card was how I paid you. I received a notice of non payment from you and a charge. Additionally when I figured out what happened and called you, the person that took my call couldn’t update things by taking the new card number. I had to call my insurance broker on Monday and change it through them. There should be a grace period for non problem accounts and the person answering the phone should be able to take the new card numbers.
Always a very competitive price. Unfortunately, (or should I say fortunately) I’ve never had to turn in a claim so I can’t review their promptness in settling a claim.
