Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, GB
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal. Log on to the portal: Visit MyAbri
Matt and Gordon attended and were very friendly and professional. Both operatives went out of their way to identify and fix issues even if it meant running slightly over the allocated time given. Great service and very much appreciated.
The gentleman who came to fix my heating system was amazing, he was polite and friendly, with my anxiety I find it very difficult to speak or see people but this gentleman made me feel very comfortable in my own home Thanks Abri
Always a pleasure when contacting Abri, they are always so helpful and friendly on the phone and get my repairs booked in as soon as possible working around my shift work. The repair people always arrive on time with a text to say they are on the way and go above and beyond to get the job done even going back out to get the part if it’s not in the van to save booking another appointment. They are also always friendly and respectful of my house including taking off their shoes or wearing disposable shoe covers. Can’t fault them at all and would highly recommend abri team.
Sean attended our property to sort out the drain in our garden. He was very professional and did a brilliant job.
Andy the repair man was very polite , helpful and visited at my convenience. As I work. He did an excellent job and is a credit to his company. Thankyou for a job well done.
Brilliant service
Jake went above and beyond by not only completing the plumbing job he had come to rectify but also the one that was scheduled for the following week which saved his time, my time , therefore money. Thank you.
Excellent customer service from Priyanka.She was very helpful getting my repair booked .Very polite and efficient. Since abri has taken over from my old housing association, the difference in customer care and getting repairs done is exceptional. Nice to finally have a housing association that cares for their tenants
Brad, josh and 2 other colleagues, come to put right the wiring to the night stotage heaters, what a sub contractor had installed. It was a big and difficult job which meant they had to spend 2 days at my property making right. They were polite, knowledgeable and lovely to have in my home. They are a credit to Abri and have excellent customer service. Thank you 😊
I had some new extractors fitted by Abri,an electrician called Lewis turned up on time,explained what he was going to do and carried out the work,very tidy efficient and polite,job well done.
The workman did a good job
Really great service, Gary did a good job very friendly and polite
Tony was very polite and tried his best to fix my window, when I booked the repair I explained that I had work, and so Tony made me his first appointment so I didn't have too take time off.
I spoke to a member of staff on their chat, about some of my windows being foggy, they were really helpful and sent a colleague to inspect my windows, he informed me they were what he called blown. He then took measurements. A couple of weeks later a very helpful pleasant colleague replaced my windows. Now they are crystal clear.
Abri arranged Patrick to repair my shower. It was done prompt. Patrick communicated what he was going to do to. The job was done efficiently. Patrick was polite. I received a text when he was about to arrive.
Needed a repair and Phil came out and done a great job
Had a plumber called Luca come and repair the kitchen tap which was dripping. He was a lovely gent. Kind friendly and efficient. He explained what he was doing including when he had trouble getting the tap heads off and he kept apologising for taking too long. It wasn't his fault in the slightest.
Kyle was very polite . He was efficient. He left the place clean and tidy. The job was completed very quickly.
Called on Monday, when discovering one of our radiators was leaking. I had the pleasure of speaking to Wendy. After explaining the problem and that we were having new flooring being fitted on this day. Wendy was brilliant within minutes we had an appointment booked for the same day. Due to Wendy's help we had the radiator sorted and was able to have our flooring laid.
Tried to register on my Abri portal then this lady Raquel was very helpful. She did explained to me well and tried to contact other departments within the Abri for further clarification.
